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[resolved] My account has been suspended..why? (10 posts)

  1. bouncyfeet
    Member
    Posted 1 year ago #

    Hello,

    while i was working on updating my website today, http://www.bouncyfeetcastles.co.uk i got a message 'account has been suspended' when i refreshed the page.

    i cannot think of anything wrong i was doing to get it suspended. can someone advise what to do?

    i also have a possibly bigger dilemma. While the account was suspended i thought this was some fault of mine, and i chose the 'forgot password' option for a new password to be sent. The problem with this is that my former business partner who set up the word press account has moved on and can no longer be reached by me. therefore i presume the New password has now been sent to his account!

    can i get any advice on these two problems. my site is 'suspended' and i am expecting customers to browse my site. Thanks very much

  2. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    That's not a WordPress message - so you'll need to contact your hosting company.

  3. bouncyfeet
    Member
    Posted 1 year ago #

    ok, i will contact them. thanks. how about resetting my password to what it was before?

  4. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    You can see if any of these will work for you:

    http://codex.wordpress.org/Resetting_Your_Password

  5. bouncyfeet
    Member
    Posted 1 year ago #

    thanks again. i'll have a look at them

  6. bouncyfeet
    Member
    Posted 1 year ago #

    if i want to reset my password using FTP do you know how do i found out my host address details?

  7. martcol
    Member
    Posted 1 year ago #

    Those details should all be in the emails the hosting company sent you when you set up your account. If you have a user admin page, they might be available through that or you might need to contact the host directly.

    http://hostedbywho.co.uk/d/bouncyfeetcastles.co.uk

  8. Have you tried to contact your host directly...? ;)

    Ask if they provide FTP and if so what are the details for accessing your files via FTP.

  9. Pioneer Valley Web Design
    Member
    Posted 1 year ago #

    @bouncyfeet: As you need to have control of this domain, as you should own it, you should contact your domain registrar and find the host. For FTP credentials, contact them.

  10. bouncyfeet
    Member
    Posted 1 year ago #

    thanks guys. all resolved now.

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