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My Account Doesn't Exist But I Can't Create It Because It Does... (19 posts)

  1. The Ceej
    Member
    Posted 3 years ago #

    My webmaster recently set up my blog here:
    http://indoctrination.underceej.co.uk
    and then left me to handle it on my own. He said it was pretty straightforward and, for the most part, he's right.

    However, there is one little thing that is frosting my butt like a three-foot snowcone, and that is, I set up Gravatar and, in order to modify my personal gravatar, to distinguish it from the default, I have to log into Gravatar with my WordPress log-in.

    So, I try, but it tells me my log-in information is incorrect, so I hit, "Forgot my password," in hopes that it will Email it to me. But, no. It says the account doesn't exist. So, I attempt to create it. But, I can't because my username is already taken. It just told me my username wasn't on the system! Now, it's telling me it is!

    I can log into my own CPanel with my information, but I can't use it to log into WordPress's own website. I can't create an account at WordPress's own website because I already have an account with this information. How can I globlalise my WordPress account so I can use it for Gravatar?

  2. doc4
    Member
    Posted 3 years ago #

    The Ceej,

    Wait, What? Gravatar is separate from WordPress. If you need to log in you will need to set up a separate account. If your user name is taken it most likely means that someone else is currently using that name.

    This is my understanding just to be clear:
    1. You have set up the Gravatar code to work with WordPress
    2. You are trying to log into gravatar.com with your WP login
    3. You can't because your user name is taken on gravatar.com

    Is this correct?

  3. The Ceej
    Member
    Posted 3 years ago #

    Not quite. Gravatar is not separate from WordPress. See right on Gravatar's website:

    "Gravatar works seamlessly with your WordPress.com account. Just log in with your WordPress.com username and password. Happy blogging!"
    AND
    "Did you know that every WordPress.com account is also a Gravatar.com account? If you can log into WordPress.com then you can also log in, here, using that same information!"

    I can't sign into Gravatar OR WordPress with my WordPress account. I can sign into MY WordPress CPanel, but not the WordPress website. I also can't create an account on WordPress because my account already exists. I just need it globalised so I can sign into it everywhere I can sign into WordPress.

    I can sign in here: http://indoctrination.underceej.co.uk/wp-login.php
    But not here: https://en.wordpress.com/wp-login.php
    Or here: http://en.gravatar.com/site/login/emails%252F

    All of which claim to use the same username and password.

    Also, I can't recreate the account because it already exists, so that's out. What can I do?

  4. Darrell Schauss
    Member
    Posted 3 years ago #

    Post in here instead anyways.

    http://en.forums.wordpress.com/

  5. The Ceej
    Member
    Posted 3 years ago #

    What's the difference?

    Wait. It doesn't matter what the difference is because that requires I sign in with the account that doesn't exist and does exist at the same time. In order to post it there, I need this issue solved first. If this issue is solved, I don't have to post it there. See how that works?

    Your advice was like that of the tech support rep who once told me if I was having problems getting on-line, I needed to go to their website, or the webmaster who said if somebody wasn't receiving my Email, I should have them send me the error message they were getting. That's pretty helpful advice. And, I'm going to ask you to ring me up so I can give you my phone number.

  6. The Ceej
    Member
    Posted 3 years ago #

    I have taken the liberty of taking some screenshots to show you what I'm talking about because, apparently I'm not making myself clear. But, I don't know how much clearer I can be without pictures. This is my profile in my CPanel which proves the account I'm attempting to globalise is my own:
    http://i20.photobucket.com/albums/b216/hi1fan/CPanel.jpg

    And, this one is what happens when I try to sign into WordPress in a manner other than my CPanel, which suggests that my account doesn't exist:
    http://i20.photobucket.com/albums/b216/hi1fan/InvalidUser.jpg

    Of course, when I try to create the account, it says it already exists, but not when I try to sign into it.

    EDIT: What? Image code disabled too? Then click on the links.

  7. doc4
    Member
    Posted 3 years ago #

    The Ceej,

    That was new to me. Thought it does say ".com" account which is different from ".org" ( a self hosted account ) this may be what is causing the problem.

  8. The Ceej
    Member
    Posted 3 years ago #

    I have no idea what you just said, but I'm on the phone with my webmaster now. Let's see if he thinks you know what you're talking about.

  9. Darrell Schauss
    Member
    Posted 3 years ago #

    If there is corruption in your account then WordPress.com support will have to fix it. I would send a message to them using their support form they provide as last resort to Documentation and Forums. I wouldnt be surprised if there was corruption because of the space in user name.

  10. The Ceej
    Member
    Posted 3 years ago #

    Simply put, username doesn't exist on WordPress when I try to sign in, but it does exist when I try to sign up.

    Unless it's my own damn CPanel. Then it works just fine. Is that simple enough for you guys?

  11. doc4
    Member
    Posted 3 years ago #

    The Ceej,

    Basically did you go here http://wordpress.com/ to get a free blog from WordPress or not? If you did then yes the Gravatar site will have your login and password ready for you, if not the site is self hosted and you will need to simply create an account with Gravatar.

  12. The Ceej
    Member
    Posted 3 years ago #

    I created a fake WordPress account just so I could bring this to their attention, Darrell, but as you see, they were equally unhelpful, pretty much demanding I reiterate everything I said despite the fact I linked to it:
    http://en.forums.wordpress.com/topic/my-account-doesnt-exist-but-i-cant-create-it-because-it-does?replies=3#post-490992

    My webmaster is looking into it, and I expect he'll have his answer within the week, but I expect nobody here nor at that other forum, will ever say anything of any sort of merit. I wish they would prove me wrong, though.

  13. The Ceej
    Member
    Posted 3 years ago #

    My webmaster set it up for me, Doc. He installed it in my blog's directory on our own server. He gave me my username and password, which works fine for me there. I don't know what he did. That's why I have him.

  14. Darrell Schauss
    Member
    Posted 3 years ago #

    Have you tried running a forgotten password request using the email instead?

    Tried typing in your email here?:
    http://en.gravatar.com/account/forgot-password/

  15. The Ceej
    Member
    Posted 3 years ago #

    Yes, but it says the that an account is not associated with the Email address. However, originally, my webmaster typed in my Email with a typo. I can't recall the typo, but I have since fixed it. I don't imagine knowing what it was before I corrected the typo might help.

  16. Darrell Schauss
    Member
    Posted 3 years ago #

    I would email support:

    support @ gravatar . com

    and/or

    http://en.support.wordpress.com/contact/

  17. The Ceej
    Member
    Posted 3 years ago #

    I may have found a workaround. I'll let you know how that turns out.

  18. The Ceej
    Member
    Posted 3 years ago #

    Well, I was able to tie that fakeceejfornow account to my blog, but I can't get my avatar to show. Only the default. Despite the fact I told it to use that image in association with the Email I added. I'll keep looking, but as I see it, to say WP is buggy is a huge understatement.

  19. The Ceej
    Member
    Posted 3 years ago #

    Okay. I got it. It updated. I just cleared my cache with a ctrl+shift+r, and now that took care of it. Thanks, guys. I should tell my webmaster to stop looking for a fix unless he wants something a little more stable than this.

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