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Feed Them Social
Multisite Site Administrators Cannot Access "Feed Them" Settings Admin Screen (8 posts)

  1. markjuwm
    Member
    Posted 2 months ago #

    Hello:

    We are running WordPress 3.9.1 multisite at the University of Wisconsin-Milwaukee and provide campus site administrators the Feed Them Social plugin (version 1.4.2 at the time of this writing).

    Our campus site administrators cannot see the "Feed Them" settings administration screen submenu of the "Feed Them" WordPress Administration Menu. If they try to manually access the settings page (e.g. "admin.php?page=feed-them-settings-page"), they receive the following error:

    You do not have sufficient permissions to access this page.

    I think the lack of access for site administrators within multisite is because the "edit_plugins" capability is used when the "Feed Them" submenu is added via the add_menu_page in the Feed_Them_Main_Menu function -- and "edit_plugins" is (understandably) not available for multisite site administrators.

    Would it be possible to use a different capability (manage_options, or a new Feed Them-specific capability?), so site administrators can use the plugin in WordPress multisite?

    Regards, Mark Jacobson

    https://wordpress.org/plugins/feed-them-social/

  2. slickremix
    Member
    Plugin Author

    Posted 2 months ago #

    Hey markjuwm,
    We would love to help you out! Can you please send us an example link to where you are using it. Then set us up a WordPress account for both the main site install and one of the multisite installs. (We will also need FTP access to both). This would help us tremendously being we do not have a multisite environment set up at this time.

    Please send the login info to support@slickremix.com. We will try to see if we can make it happen for you!

    Thanks for using Feed Them Social!

  3. esmi
    Forum Moderator
    Posted 2 months ago #

    @slickremix: Sorry but that's not cool and really goes too far. Accessing a user's system like this makes you responsible for that user's system. If you make changes and something breaks later on as a result, then it is your fault.

    Get information, ask for log data, have the user contact you & seek copies of the PHP files. Look but don't touch. If your code is the problem, then produce a fix and post it here. If the theme or another plugin is at fault, then inform the user, suggest a fix, offer to contact the other developer and/or update your FAQ.

    But do not try to make changes to the user's files in this way. That's really going too far outside of your area of responsibility.

  4. slickremix
    Member
    Plugin Author

    Posted 2 months ago #

    @esmi
    Thanks for your suggestion. We are the developers of this plugin and know how to handle support. Thanks

    @Hey markjuwm
    Please Email us at support@slickremix.com and we can talk further.

    Thanks

  5. esmi
    Forum Moderator
    Posted 2 months ago #

    Forum members, including plugin and theme authors, should never ask for admin or FTP access to a server, MySQL, or WordPress installation

    http://codex.wordpress.org/Forum_Welcome#The_Bad_Stuff

  6. slickremix
    Member
    Plugin Author

    Posted 2 months ago #

    @esmi
    We'll make sure not to ask again on here thanks for the heads-up.

  7. markjuwm
    Member
    Posted 2 months ago #

    Hi slickremix,

    I suggest you and/or your development team set up WordPress locally hosted on a developer workstation, then enable multisite and install the Feed Them Social plugin. MAMP (http://www.mamp.info/en/) is a solid solution to setup a localhost environment on Mac OS. WAMP (http://www.wampserver.com/en/) is good for Windows workstations. MAMP and/or WAMP will provide you all the requirements for WordPress (Apache, PHP, MySQL, etc.). Enabling multisite takes only a few minutes (http://codex.wordpress.org/Create_A_Network).

    A locally hosted WordPress multisite environment will provide you everything required to try out Feed Them Social in the context of multisite -- and provide your team full administrative and code-level access.

    If you would like to go through the WordPress localhost setup process offline, please let me know.

    Alternately, if you'd like me to provide a code-level adjustment to enable use of the Feed Them Social plugin by site administrators within a multisite install, I'd be happy to do so, offline.

    -mpj

  8. slickremix
    Member
    Plugin Author

    Posted 2 months ago #

    Sorry we currently do not currently have plans/time to set up a multisite environment at this time for FTS. When we do we will let you know. Thanks for your interest in using FTS.

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