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[resolved] Moved wp to Root, Jetpack stats reset. Merge? (25 posts)

  1. thomas røst
    Member
    Posted 1 year ago #

    Moved installation from http://www.thomasrost.no/blog to root for the new year, and realized just after that this made Jetpack start counting from scratch. Same domain, same server. Is it possible to merge? Perhaps a pro-option or something?

    http://wordpress.org/extend/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Since you have changed your site URL, a new site ID was created for that new site, and your old Stats remain associated to the old site ID.

    I have made some changes to your account to invert this process. Coud you go to the jetpack menu, and disconnect / reconnect to WordPress.com? Once you have done so, your old Stats should be back under your account.

  3. thomas røst
    Member
    Posted 1 year ago #

    Sweet! Thank you, that worked wonders. Lost stats for the couple of days between the move and the reset, but that's really not a big deal. Thank you!

  4. Barry Carlyon
    Member
    Posted 1 year ago #

    Can I get this done to my account.

    Somehow mine was moved from http://barrycarlyon.co.uk/wordpress (live site) to http://barrycarlyon.local/ (local test) (no data loss....) and now on disconnect/reconnect it's reset to a new ID and trashed all my stats.....

  5. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @Barry I have reverted the change. Could you try to disconnect / reconnect to WordPress.com once again? Your Stats should be back once the connection is reset.

    I would also recommend that you update to the latest version of Jetpack; you seem to be running an old version of the plugin on your site.

  6. Barry Carlyon
    Member
    Posted 1 year ago #

    That has reset me back to my previous stats.
    But I've lost yesterdays (I can live with that)

    I'm deliberately on a old JetPack, as I've not had the chance to update and update my child jetpack plugin to ensure compatibility.

  7. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I have now merged the stats that were recorded yesterday and the day before yesterday on the wrong Blog ID.

    You should be able to avoid issues like these in the future, if you do not copy the jetpack_options row when copying your site's database over to your backup site. I hope this helps.

  8. Barry Carlyon
    Member
    Posted 1 year ago #

    How do you expect people to maintain dev/test/staging sites then?

  9. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I would recommend that you avoid copying this row to your test site, or just replace the Blog ID by your test site ID (47582000) when copying the database, much like you do when changing the siteurl and home values in the *_options table.

  10. Jaqueline
    Member
    Posted 1 year ago #

    Jeremy, I need the same to be done in a clients'site. It was lagartavirapupa.com.br/blog and now it is only lagartavirapupa.com.br/

    And another problem: subscribers also disappeared! More than 500, very important, of course!

    Thanks!!

  11. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @Jaqueline Your stats and subscribers should be back under your new site now.

  12. Jaqueline
    Member
    Posted 1 year ago #

    Everything fine! Many thanks!! =)

  13. Jaqueline
    Member
    Posted 1 year ago #

    Jeremy, so weird... last week, all fine. Yesterday, tho, they all disappeared again! How can I fix it or at least save the list of subscribers?

    Thanks!!

  14. Jaqueline
    Member
    Posted 1 year ago #

    The stats are fine... only subscribers disappeared again. =(

  15. Danny159
    Member
    Posted 1 year ago #

    Hey,

    I am going to need to have this done when I change domains on my website soon too.

    As so many people need to do this wouldn't it be easier to allow people somehow to merge them themselves?

    Thanks
    Dan

  16. Danny159
    Member
    Posted 1 year ago #

    Can I get my stats migrated please?

    http://daniel.roizer.com/ to http://thatblogger.co/

  17. Flexa
    Member
    Posted 1 year ago #

    Can you check my stats for http://www.airsofters.nl. I Changed my VPS and now my stats are gone XD.

    Since we are moving all the website now. i think this will happen to all my WP websites and clients websites?

  18. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @Jaqueline Your subscribers seem to appear properly. You can follow the steps described here to view and save a list of your subscribers:
    http://jetpack.me/support/subscriptions/#view-your-email-subscribers

    @Danny159 Could you please start your own thread, as per the Forum Welcome?
    http://wordpress.org/support/plugin/jetpack#postform

    Thank you!

    @Flexa I believe I replied to you via email about this issue.

  19. RobertKCole
    Member
    Posted 11 months ago #

    I have the same issue - transitioned from http://rockcheetah.com/blog to http://rockcheetah.com and now have my stats isolated into two wordpress.com accounts.

    Would it be possible for you toalso migrate my old stats to the new account as well?

  20. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    @RobertKCole I have transferred your stats for you. In the future, and if you still experience issues, could you please start your own thread?
    http://wordpress.org/support/plugin/jetpack#postform

    Thanks!

  21. luvrockz
    Member
    Posted 10 months ago #

    can you do this for my site. i moved site from beta.esfiya.com to http://www.esfiya.com
    when i changed, it still shows the stats of beta.esfiya.com

  22. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 10 months ago #

    @luvrockz I replied in your other thread.

  23. a cosier
    Member
    Posted 7 months ago #

    I changed domain names, had a few problems and was advised by bluehost tech to deactivate then reactivate plugins, when i did that with jetpack i lost stats, reverting back to zero. Also now when I try and look at stats I get this message

    You are not a member of this site.

    If you have just installed the WordPress.com Stats plugin, this error probably appeared because the API key entered in the plugin belongs to a different WordPress.com user account.

    The owner of the API key must visit this site's stats page to grant access.
    can anyone help? website http://www.greychic.com

  24. a cosier
    Member
    Posted 7 months ago #

    I now have stats back but they are still reverting to zero, can anyone advise how to restore them?

  25. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 7 months ago #

    @a cosier Could you please start your own thread, as per the Forum Welcome?
    http://wordpress.org/support/plugin/jetpack#postform

    Thank you!

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