Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator t-p

    (@t-p)

    Thread Starter jazzbrew

    (@jazzbrew)

    Wasn’t that Tara. I got the steps right. I followed those exactly this time and others. Turns out the issue is 1and1.com hosting. See my email correspondance below:

    ————————————

    Thank you for contacting us.

    It appears that you are contacting us from an e-mail address other than the primary contact e-mail address we have on file for this account. Please note that due to security reasons, we can only provide assistance via e-mail to the primary contact e-mail address set by the account owner.

    Meanwhile, we can provide you general information. With regard to what you are experiencing right now, we apologize for the inconvenience it is causing you. Please be informed that it is an ongoing issue at 1&1. Our system administrators are already aware of the issue and they are currently working on it. We understand that you might be anxious to get this fixed as soon as possible so thank you so much for your patience while we are working on the resolution. We will be including your account details to our list of affected customers so that once it is fixed, we can send you an email update immediately. Kindly monitor your email address on file time to time.

    A copy of this mailing has also been sent to the account owner for his/her information. If the contact e-mail address needs to be updated, this can be accomplished by logging into the 1&1 Control Panel and clicking the “Address” link. We apologize for any inconvenience and appreciate your understanding regarding our policies to protect our customers, their accounts and potentially sensitive information.

    If you have any further questions please do not hesitate to contact us.


    Sincerely,
    Waien Watamama
    Technical Support
    1&1 Internet

    > Good Evening,
    >
    > I just uploaded a new WordPress site for my client (customer #197375025)
    > c52G.com who uses 1&1 for hosting.
    >
    > The site works fine but for some reason I cannot login into the admin area.
    > When I try to access the admin area via the link below:
    >
    > http://www.c52g.com/wp-admin
    >
    > I get an error and a strange redirection URL:
    >
    > http://127.0.0.1/wp-login.php?redirect_to=http%3A%2F%2Fwww.c52g.com%2Fwp-admin%2F&reauth=1
    >
    > I read on a French Facebook page that there was something going on with the
    > admin pages of WordPress. I wanted to see if that is affecting me as well.
    >
    > I followed all the instructions from the WordPress site and I have moved
    > numerous sites in the past.
    >
    > Hopefully you can help. Thanks.
    >

    Moderator t-p

    (@t-p)

    Looks like you got it sorted out with your webhost 🙂

    Thread Starter jazzbrew

    (@jazzbrew)

    I did! Frustrating because I spent half the day trying to fix it! I just checked a moment ago and it’s working. Thanks for chiming in to help Tara. Happy New Year to you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Moved Site, Site Working but Can't Login into Control Pannel’ is closed to new replies.