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[resolved] More Jetpack Stats lost (5 posts)

  1. PassionCpl
    Member
    Posted 9 months ago #

    Seems like I'm seeing this a lot on here. We've only been running a blog for a month or so. We had everything up on WordPress.com then went self-hosted shortly afterwards. Until yesterday, Jetpack was showing all of our stats and followers, but after disconnecting then reconnecting, all disappeared.

    We can still see the old stats here:
    http://wordpress.com/#!/my-stats/?unit=1&blog=54693043

    but can no longer see them in our dashboard at
    http://thepassioncouple.com

    Can these stats and followers be synched back to the domain and if so, how do we go about it please?

    Thanks!

    http://wordpress.org/extend/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 9 months ago #

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

    That's what happened on your site; it previously used a different site URL, passion.philustration.com.

    I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

    Thank you.

  3. PassionCpl
    Member
    Posted 9 months ago #

    Fantastic, that worked perfectly. Thank you so much!

  4. PassionCpl
    Member
    Posted 9 months ago #

    One last related question - it's showing the stats from before the break, but none for today. Will that refresh itself by tomorrow?

  5. PassionCpl
    Member
    Posted 9 months ago #

    Never mind, it's starting to update now. Thanks once again, it's very much appreciated!

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