Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
Title edited, that’s not how the modlook tag works.
http://codex.wordpress.org/Forum_Welcome#Contacting_the_Moderators
This communication problem is also exclusive to WordPress.org profile settings and my specific email. All other typical communications to this email work.
Without posting your e-mail address here (really please don’t) can you confirm that your e-mail address is correct when you look at your forum support profile?
http://wordpress.org/support/profile/ladyladuke/edit
That link will only work for you BTW. 😉
Sorry for not getting the tag right, but I do have a serious and strange problem here. Being locked out of your business site tends to cause slight panic;)
Yes, I can confirm that is my correct email from the profile link you provided.
I also just tested both trouble sites after my email service added WordPress.org as an approved sender, and still do not receive communication for both to that specific email.
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
Ah, I see. Your site and your WordPress.ORG accounts are independent of each other. One had nothing to do with the other.
I’m away at dinner (the food thing) but basically you need to reset the password on your site. I’m hoping someone can provide you the Codex link for that soon.
Enjoy your dinner:)
Changing my password started all of this trouble.
OK, so I am locked out of my site listed on my profile here, because the confirmation link does not send to me from the Admin log in. Are you saying that a new confirmation link will be sent to me directly now to my profile email here on WordPress.org, so that I can get back into the website listed on my profile here?
I still do not understand why communication does not occur between the email and my 2 sites, where that email is set as my profile email from within wp-Admin profile? I have 3 other sites that communicate with 3 other emails just fine.
To clarify:
your self-hosted sites and your account here are totally independent from each-other.
Changing one of the passwords has no effect on the others as they are not linked in any way.
The email address and anything else set in your profile here is not linked to your sites in any way either.
If you have specified your correct email address in your sites and you are not receiving password reset emails, it is possible that the emails are being misidentified as spam, so have a look in your spam folder.
Thank you. I have that link, and will try the phpmyadmin route.
That still doesn’t address the non-communication exclusively between my email and the 2 sites where that email is set on my wp-admin profile to send me notifications, etc.
My email service would like to see the code in the bounce back message that must come to WP every time a notification comes for those 2 sites, and never gets through. The problem is still there, even if I get back into my site through the process in the codex link you just gave me.
I need a copy of the bounce back message and code in that message. Is that possible?
Once you’ve checked that emails from your sites are not being misidentified as spam, check with your hosting company that the server can send emails generated by WordPress and ask them to look into the issue.
I think my problem must not exist until now.
There is nothing in spam, and I’m not talking about anything here on my profile account to be on this forum writing to you. I’m talking about the email that you must have set in your wp-admin profile page within your specific site, and where you reset your password for each site. The email where all things like your comments, broken links, etc. get sent. The one you give to get notification for that particular site.
If all 3 other emails work for the 3 other WP.org self-hosted sites on my same hosting service, why do the 2 which use this “one” specific email do not communicate? Why did it work before on a different email just 3 days ago, and now it doesn’t when I changed it to the problem email?
I only figured out this is the problem email today by putting 2 and 2 together. Only these sites and this certain email. And only communication between this certain email and WordPress. All other communications on this certain problem email are fine.
Do you see what I’m talking about? This is why my email service needs to see the code in the message of the bounce back email that surely must be coming to WordPress from my 2 sites.
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
Do you see what I’m talking about?
Uh no, not really.
I’m talking about the email that you must have set in your wp-admin profile page within your specific site
That’s part of the confusion. No one or anything at WordPress.ORG sent any email from your site. There’s no connection at all, you got the software from here and that was it. It’s your software on your server that sent it.
There is no one here who has anything to do with any mail, or code, or anything related to your installation and there is nothing anyone here can send or resend you.
Can we re-start at the beginning? I think you can’t log in to one of your sites and that’s the actual problem you’re trying to solve. If that’s it then there may be some steps I can walk you through using that link above.
http://codex.wordpress.org/Resetting_Your_Password
The beginning is exactly what I said. No communication between WordPress.org software on my server to my one certain email that I want it to go to.
Because of that miscommunication, I am locked out of my site. Yes, I can fix being locked out of my site from the codex link choices. I understand that. I can’t fix the software not communicating with my “one” certain email. It communicates with 3 others just fine(meaning hosting is fine). Just not this “one” email.
Maybe it seems impossible, and you haven’t ever gotten this in any forum, but it exists for me.
I have 2 problems, and one is the root of the other. I wouldn’t be locked out of my site, if the software had just sent my confirmation link. But, because I have another site lacking communication as proof there is no communication from the software to that “one” email, I know the source of the problem.
Getting into my site, will not fix the source of the problem.
It sounds like it is impossible to access any information from the software to provide to my email service to try to fix the source of the problem.
Maybe someone else will come along with this problem, and at least they can find out more quickly than I that there is no solution. Change emails, and cross your fingers that it will communicate with the software.
Thanks for trying:)
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
Thanks for trying:)
You’re welcome. 😉
I wouldn’t be locked out of my site, if the software had just sent my confirmation link.
Mail isn’t being delivered from that particular installation. That can be because of a few reasons but your web host should be able to see the why about it in the server’s mail log.
When mail gets rejected (not delivered or bounced) the SMTP log should say why it’s not being delivered.
If that doesn’t work do you feel up to trying something different?
If you can manually reset your password using that link above and log in, try installing the WP SMTP plugin.
http://wordpress.org/plugins/wp-smtp/
I use this on my basement server because my ISP (wisely) blocks regular mail delivery via port 25. So I configure that plugin to use my GMail credentials and Google delivers the mail for me.
If you have a GMail account it’s easy to setup. Once that’s done log out and try the “Lost your password?” link. I just tried it myself on that basement server and the mail was quickly delivered.
Thanks. Right now, I’m waiting on my support ticket to my hosting on both, checking the server’s mail log, and getting into my database with the log in to be able to reset my password.
My email service support has seen this once before, and she said the hosting was able to add proper settings or code to connect the communication.
There is one thing she asked that maybe you know? Does WordPress require the email service to add DNS entries on their side?
Thanks on the gmail thing. This particular email is my company brand, and is very important to not lose and have work. Otherwise I’d try the gmail. Good to know though:)
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
Does WordPress require the email service to add DNS entries on their side?
It just requires mail delivery to work. There’s no special settings, your WordPress installation just needs a valid email destination and submits the mail to your web server.
It’s both the web server’s SMTP configuration and possibly the mail relay that needs to be setup outside of WordPress.
