Ok so I need to do research to find a solution my client is having.
My client, directvpromise.com wants to add comments to their website. Previously they used the Diquss commenting system. The site is designed to deal with disputes going on with the company and want to offer a duologue so that customers can talk and air their concerns. As you can imagine there can be many unhappy people wanting to leave comments and requires the site to have a few different moderators to manage the flow.
The main issue they're have is it is difficult to know if any moderator has responded to any of the user comments. This leads to more than one moderator replying to the same comment.
Are there better options out there?
Is it better to use the built in comment system?
Is there a way to see if other Moderators have responded to a post via the Admin area?
HELP! ... lol