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Mobile theme not active (7 posts)

  1. SRD75
    Member
    Posted 1 year ago #

    Using Jetpack Version 2.2

    The mobile theme is not active on mobile devices.

    Mobile theme is turned on in Jetpack.

    The only potentially conflicting plugin we have installed is W3 Total Cache, and Minify is turned off.

    This issue has arisen since we moved the website from a subdomain to www.
    (from test.incredibleconcepts.com.au to http://www.incredibleconcepts.com.au).

    The website is the primary/parent website in a WordPress network.

    http://wordpress.org/extend/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you try to go to the Jetpack menu, and disconnect / reconnect to WordPress.com? Your current connection appears to be broken.

    Once the Mobile Theme is working, you will need to configure W3 Total Cache to make sure that mobile agents are excluded from the cache.

    Let me know if this helps!

  3. SRD75
    Member
    Posted 1 year ago #

    Thanks Jeremy

    Do you know how I would configure W3 Total Cache to exclude mobile agents?

  4. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

  5. SRD75
    Member
    Posted 1 year ago #

    Appreciated Jeremy.

  6. Erredil
    Member
    Posted 1 year ago #

    Jeremy are there any plans on supporting w3 total cache instead of just disabling it for mobile users ?

  7. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @Erredil We're in contact with the author of W3 Total Cache to improve the compatibility between the 2 plugins, and I will post here as soon as we manage to find a better solution.

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