WordPress.org

Ready to get started?Download WordPress

Forums

Fast Secure Contact Form
Mobile browsers not recognizing form fields (2 posts)

  1. rbgt2000
    Member
    Posted 9 months ago #

    The Fast Secure Contact Form 4.0.13 works great from my laptop using chrome, firefox, and Safari here:

    http://www.vidreenergias.com/contact-us/152-2/

    However, from my Samsung Galaxy S3 and an iphone I am not able to get the browser to recognize that I want to type into the fields. As in I tap all I can and the text fields are not able to be selected nor are the submit or reset buttons active.

    I have tried the stock browser on android, as well as chrome and firefox.

    It also would not work on Safari on the iphone.

    I don't have any other devices to test it on or I would, I suppose that this has everything to do with these touch-based browsers...

    Please let me know if you can shed any light on this.

    Thanks

    http://wordpress.org/plugins/si-contact-form/

  2. Mike Challis
    Member
    Plugin Author

    Posted 9 months ago #

    I could not duplicate this problem with default WordPress theme

    You have to determine the problem before you can fix it.

    The theme you are using could be causing it
    Do this as a test:
    In Admin, click on Appearance, Themes.
    Temporarily activate your theme to a WP default one…
    “Twenty Thirteen” (default for WP 3.6+)

    It does not cause any harm to your WP to temporarily change the theme, test if the errors went away, and then and change the theme back.
    Does it work properly with a default WP theme?
    If it does, then the theme you are using is the cause. Use a different theme or report the errors to the theme developer.

    Maybe another plugin is conflicting
    Look on the Admin – Plugins – menu.
    Temporarily Disable (not uninstall) all your other plugins.
    Did the problem you were having go away? If yes, Activate each of the plugins, one by one, to determine which one conflicts. Test if the problem goes away after activating each plugin one at a time. This way you can determine which plugin was causing the problem. Once you determine a plugin is conflicting, check the plugin version to be sure it is compatible with your version of WP. Sometimes plugins are no longer updated, then new WP versions come out and the plugin will generate errors or no longer function as intended. Report any problems you find to the plugin author.

Reply

You must log in to post.

About this Plugin

About this Topic