Everything is the latest version.
We're using the Minimalistic Studio: 15 in 1 wordPress theme and it's conflicting/overriding every plugin that uses short code. Contact Form 7 and Cincopa are two we've been trying to use but the short code only shows up as the code - [cincopa 10764108]. When we switch themes though, the short code works without problem, so the theme itself has to be overriding it somehow. Does anybody have a solution to this? And no, we can't switch themes.