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Meta Slider
[resolved] Metaslider not showing up (6 posts)

  1. ambernarro
    Member
    Posted 10 months ago #

    Hi,

    I have the premium version of this slider, and I can't see it on my Website nor can I see the preview when I am trying to start a new slider. I can't even save a slider that I'm working on, and there are no longer sliders in my archive. Please help

    http://wordpress.org/extend/plugins/ml-slider/

  2. christygn
    Member
    Posted 10 months ago #

    I am having the same issue. When I click Meta Slider on the side bar in Word Press the page shows up blank. Need to delete picture that I have added to my site and I am unable to do so. I did an update last night to Meta Slider, maybe something happened with the update? Please help.

  3. Matcha Labs
    Member
    Plugin Author

    Posted 10 months ago #

    Amber, I have contacted you by email to try and keep the Free/Pro issues separate.

    Christygn, the slides are held in WordPress as attachments, please try going to the 'Media' page and removing the image from there. Do you have access to your PHP error logs (you can usually find them in your hosting control panel) and if so could you paste the last few errors in here? If there are a lot of errors, please email them directly to tom [@] matchalabs.com

    Regards,
    Tom.

  4. christygn
    Member
    Posted 10 months ago #

    Sorry took so long to respond. I am sure I have access to the error logs but not sure where to look for them.

  5. christygn
    Member
    Posted 10 months ago #

    Found the issue. It conflicts with a plugin "Custom Sidebars". Currently not using the plugin so I can deactivate, but might need to use in the near future. I was also in contact with HostGator and they could not find any errors coming across the server while we activated and deactivated the plugins.

  6. Matcha Labs
    Member
    Plugin Author

    Posted 10 months ago #

    Hi Christygn,

    Glad you got it sorted. I did install Custom Sidebars here to see if I could replicate the issue, but it seemed to work OK for me.

    I suspect, if anything, it is a bug with the Custom Sidebars plugin, so please try contacting them if the problem persists. If you're using an outdated version of Custom Sidebars then it may be worth trying to upgrading just to see if they've already fixed it.

    Regards,
    Tom.

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