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Meta Slider
[resolved] Meta Slider breaking payment system in WooCommerce (7 posts)

  1. dbooth
    Member
    Posted 4 months ago #

    Our checkout system in WooCommerce recently broke after updating Meta Slider. We tested this by disabling all plugins, then reactivating them all. The only one that caused an issue was Meta Slider.

    Right now we turned off the slider and have a static image in its place. We love the slider, but our checkout system is a little more important!

    Is there any way that we can get around this error and have both plugins play nice?

    The issue can be found here: http://authorlink.com
    The preview works: Yes
    It works with other themes: Haven't Tried
    It works when I disable all other plugins: N/A
    Meta Slider version: 2.7.2

    https://wordpress.org/plugins/ml-slider/

  2. Matcha Labs
    Member
    Plugin Author

    Posted 4 months ago #

    Hi dbooth,

    Please could you explain how the checkout is broken? (does the button not click... or does the page not load?)

    A few people have reported similar issues but I haven't been able to reproduce it here. If you could provide as much detail as possible on how I might be able to reproduce it here I'll take another look!

    Regards,
    Tom.

  3. dbooth
    Member
    Posted 4 months ago #

    People are able to add items to a cart, but when they checkout, the payment options area at the bottom of the page is greyed out for a few moments with the Pay with Paypal button visible, and then it disappears. If you reload the page, you can see the button again for a moment, then it vanishes again.

  4. Matcha Labs
    Member
    Plugin Author

    Posted 4 months ago #

    Hi dbooth,

    Thanks for the extra info - very helpful.

    Did you have a slideshow on the checkout page (maybe on the page itself or in the header?)

    Could you also direct me to where I can buy something on your site and get to the checkout? I had a good look but couldn't find anything for sale.

    I've set up woocommerce here and it's all working - including checkout - as I'd expect (fairly typical but not very helpful!)

    Regards,
    Tom.

  5. dbooth
    Member
    Posted 4 months ago #

    We only used one slider, and it was on our homepage.

    Here's one of our products: http://authorlink.com/product/pitch-my-book-in-publishers-market/

    Right now, we don't have the slider up, since it was breaking our payment system. I'm not sure if we should reactivate it, since every moment it's on is another moment that someone can't buy something.

  6. Matcha Labs
    Member
    Plugin Author

    Posted 4 months ago #

    Hi dbooth,

    That is odd... Meta Slider only includes it's scripts on the pages that it needs to be included on, so your payment page should be exactly the same whether Meta Slider is enabled or not.

    Could you get in touch through http://www.metaslider.com/support? I'm hoping we can sync up and arrange a 2 minute window where Meta Slider is enabled so I can take a look at the problem first hand.

    Regards,
    Tom.

  7. dbooth
    Member
    Posted 4 months ago #

    Tom,

    We've discovered that multiple sliders are having a problem, not just MetaSlider.

    Turns out that several unrelated plugins (Formidable and MailPoet, specifically) when activated in tandem with several different sliders would cause a fatal error in WC's payment processing system.

    Thanks for trying to work with us through this weird error. We will be continuing our use of Meta Slider.

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