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[resolved] Menu flyouts not working in wp-admin for 3.8 (47 posts)

  1. noslenwerd
    Member
    Posted 7 months ago #

    Not sure why, but a few things are not working in my admin area after i upgraded to 3.8. Please note this was tested in most recent versions of chrome, firefox, and ie.

    - When I hover over a menu item, for instance appearance, no sub-items pop out (ie: widgets, menus etc)

    - When I pull up Appearance > Menus, I am unable to edit anything in the drag and drop section. I am able to 'drag and drop' but I cannot edit details, and the 'delete' links are gone.

    Any idea what is going on here?

  2. esmi
    Forum Moderator
    Posted 7 months ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the default theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    - re-uploading all files & folders - except the wp-content folder and wp-config.php & root .htaccess files - from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

  3. noslenwerd
    Member
    Posted 7 months ago #

    esmi,

    Thanks for the quick reply. I just did items 1-3, and did not work.

    As for re-uploading all files and folders, would you mind going into a bit more detail with that one? Want to be sure I don't break anything :)

  4. esmi
    Forum Moderator
    Posted 7 months ago #

    Which part of step 4 are you having a problem with? Do you know how to use FTP?

  5. Jessi
    Member
    Posted 6 months ago #

    We have the same problem with the fly-out menus in the Admin area on more than 50 WordPress websites that have been updated to 3.8.

    Occasionally - and this is *occasionally* - the sub-menu will appear after 10+ seconds of hovering over the top menu item. Doesn't exactly make for ease of navigation.

    Esmi, we did all you suggested in your post. This behavior exists on fresh WordPress installations as well. Our clients are getting really annoyed by it - is there some sort of a manual CSS fix?

  6. noslenwerd
    Member
    Posted 6 months ago #

    Jessi: Totally agree. This is not isolated to a certain theme provider, or a certain host. This makes me think it has to be something inherently malfunctioning within WordPress.

    Did steps #1-#4 above and still having this issue on a couple dozen sites. The sites are on various hosts, and using different themes as well (including WP provided themes)

    Very frustrating.

  7. esmi
    Forum Moderator
    Posted 6 months ago #

    @Jessi:If you require assistance then, as per the Forum Welcome, please post your own topic.

    This topic references an old version of WordPress.

  8. esmi
    Forum Moderator
    Posted 6 months ago #

    @noslenwerd: Can we see your site using the default Twenty Fourteen theme with all plugins deactivated?

    And please do not post in other people topics.

  9. noslenwerd
    Member
    Posted 6 months ago #

    Sorry forgot to mention.. I did test out version 3.8.1 with two of my installs, both are still having these issues.

  10. noslenwerd
    Member
    Posted 6 months ago #

    @esmi:

    I just deactivated all plugins, and activated the 2014 theme. Still no flyout in the admin area of the site.

    http://drewnelsonphotography.com/

  11. noslenwerd
    Member
    Posted 6 months ago #

    @esmi:

    Also one of the issues is, in the appearance > menu section, you cannot edit the menu items once they are dragged to the right stage area. For instance, if I want to change the name of the "Photos" page to something else, I cannot do so. I have to erase the entire menu and start over.

    Link to screeshot:

    http://i60.tinypic.com/vmqjyd.jpg

  12. esmi
    Forum Moderator
    Posted 6 months ago #

    Try re-uploading all files & folders - except the root wp-config.php & .htaccess files and the wp-content folder - from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

  13. noslenwerd
    Member
    Posted 6 months ago #

    I just erased each and every file from the old WordPress install (sans htaccess, wp-content, and wp-config) and re-uploaded the 3.8.1 framework, and still the same issue :(

    Ugh

  14. esmi
    Forum Moderator
    Posted 6 months ago #

    Try checking your site's error logs for messages. Your hosts should be able to help you accessing your site's error logs.

  15. noslenwerd
    Member
    Posted 6 months ago #

    FYI The PHP version running is 5.3. Would that cause an issue?

    Below is the error log... Nothing recently.

    [02-Dec-2013 19:37:18 UTC] PHP Fatal error: Call to undefined function avia_get_frontpage_template() in /home/medready/public_html/drewnelsonphotography.com/wp-content/themes/flashlight/index.php on line 10
    [05-Dec-2013 15:46:58 UTC] PHP Fatal error: Call to undefined function avia_get_frontpage_template() in /home/medready/public_html/drewnelsonphotography.com/wp-content/themes/flashlight/index.php on line 10
    [06-Dec-2013 20:06:33 UTC] PHP Fatal error: Call to undefined function avia_get_frontpage_template() in /home/medready/public_html/drewnelsonphotography.com/wp-content/themes/flashlight/index.php on line 10
    [08-Dec-2013 08:15:51 UTC] PHP Fatal error: Call to undefined function avia_get_frontpage_template() in /home/medready/public_html/drewnelsonphotography.com/wp-content/themes/flashlight/index.php on line 10
    [14-Dec-2013 19:39:15 UTC] PHP Fatal error: Call to undefined function avia_get_frontpage_template() in /home/medready/public_html/drewnelsonphotography.com/wp-content/themes/flashlight/index.php on line 10

  16. noslenwerd
    Member
    Posted 6 months ago #

    So I guess we are at a roadblock here?

  17. Crest Web Services
    Member
    Posted 6 months ago #

    Any resolution to this issue you are having? :)
    I've got the exact same thing happening on 42 sites.
    Doesn't matter what browser or you log in with BUT, it only appears on windows machines. Appearing to users in 5 different states IF they look on a windows machine. Macs and linux will see everything fine.
    Has to be the most frustrating bug I've ever had the trace down.

  18. kobra22
    Member
    Posted 6 months ago #

    Same issue here. Driving me nuts. Have done all the same tests with no luck, and tested on 5 computers and all the same results. I dont even know what to try next. This issue started with 3.8 for me, and i was hoping 3.8.1 would fix it, but no change. Any and all advice is much appreciated.

  19. noslenwerd
    Member
    Posted 6 months ago #

    Esmi.. anything?

    Surely the powers that be at WP must now know this is not an isolated incident? I would echo what Crest said.. it does only seem to happen from windows machines... Anytime I view on my mac it works fine.

    Thanks for your attention to the matter thus far...

  20. esmi
    Forum Moderator
    Posted 6 months ago #

    There are no "powers that be at WP". WordPress is free software created by a volunteer community and this free, volunteer-staffed forum is the only support resource available via wordpress.org.

    Looking at your error messages,. there's a definite issue in your current Flashlight theme. Where did you download this theme from? In the meantime, you can try switching to the default theme by renaming:

    wp-content/themes/flashlight

    to:

    wp-content/themes/flashlight-old

    using FTP or whatever file management application your host provides.

  21. noslenwerd
    Member
    Posted 6 months ago #

    I downloaded the theme from Kreisi... but I have tried other themes, including WP provided themes and this is still an issue regardless of the theme used.

  22. esmi
    Forum Moderator
    Posted 6 months ago #

    Can we see your site using the default Twenty Fourteen theme with all plugins deactivated?

  23. noslenwerd
    Member
    Posted 6 months ago #

    esmi..if you scroll up a few comments ago, I already tried that and it did not work.

  24. esmi
    Forum Moderator
    Posted 6 months ago #

    Can we see your site using the default Twenty Fourteen theme with all plugins deactivated?

  25. noslenwerd
    Member
    Posted 6 months ago #

    Done.. If you could reply ASAP I would appreciate it, as my shopping cart is now down (plugin).

    http://drewnelsonphotography.com

  26. esmi
    Forum Moderator
    Posted 6 months ago #

    Everything looks as it should on the front end of your site. Can you access the admin flyout menus now? If not, can you try:

    - resetting the plugins folder by phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder and the wp-config.php & root .htaccess files - from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

  27. noslenwerd
    Member
    Posted 6 months ago #

    I've already tried the second suggestion before (re-uploading all files from fresh download of WordPress).

    Will try the plugins suggestion now.

  28. noslenwerd
    Member
    Posted 6 months ago #

    Nope... Didn't work :(

  29. esmi
    Forum Moderator
    Posted 6 months ago #

    Have you tried using another browser? Another computer on a different network?

  30. noslenwerd
    Member
    Posted 6 months ago #

    Yes... Tested on various versions of IE/Firefox/Chrome all on windows, from various locations/networks/desktops, all are not working correctly.

    Any browser on mac/apple, does not show up in error.

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