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[resolved] [closed] Menu bar navigation has disappeared from website (9 posts)

  1. jaygm
    Member
    Posted 1 year ago #

    Hi,

    I've been running wordpress for a couple of years and never had this issue.

    I was working on a new website when I did a couple of changes. Nothing serious, just uploading a plugin and changing the content of a couple of pages. Suddenly, I noticed that the menu bar navigation for visitors had disappeared. I don't know exactly when but it's not there... These are the things that I did after this happened.

    -Upgrade to new version of WordPress. (I was running 3.4 and I upgraded to 3.4.1.)
    -Deactivate my plugins and put them in active mode after confirming the menu wasn't there after, during or before deactivation.
    -Delete my old menu and create a new one. (It wasn't the solution either). After that, I deleted all my plugins but, again, It wasn't the solution.
    - I checked my console using Google chrome trying to find syntax errors but I didn't find anyone.
    - Finally I look if there was another person with the same problem in this forum but I haven't found anyone with this problem.

    I don't know what else I can do. I will appreciate a lot your suggestions. I feel a bit obfuscated... :-( Here you can see what I'm talking about: http://goo.gl/P1H4X

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the Twenty Eleven theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress.

  3. jaygm
    Member
    Posted 1 year ago #

    I will try your three last advices tomorrow.

    Thanks

  4. jaygm
    Member
    Posted 1 year ago #

    Ok. I switch the twenty eleven theme and it works so it has to be a specific problem of the theme.

    Thanks @Esmi

  5. jaygm
    Member
    Posted 1 year ago #

    Ok. I have contacted the theme developer and I gave him ftp access to my website. He said there is nothing wrong with his theme and that it must be a problem related with my hosting. I contacted my hosting provider and they said they don't know anything about wordpress and don't know what can be causing this problem. They don't see any error in the log files. I have done everything. This is very strange, I don't know what else I can do? I'm really frustrated :-(

    Can someone figured out what is doing wrong the hosting company to provoque this problem???

  6. Krishna
    Volunteer Moderator
    Posted 1 year ago #

    Can you post your site URL (not short URL)?

  7. jaygm
    Member
    Posted 1 year ago #

    Sure: http://quiwiq.com/ Although I don't see the difference. At the end both links point to the same domain...

    Moreover, the server is running PHP 5.3.10 and MySQL 5.5.20. Could be the problem here?

    Thanks for you answer Krishna.

  8. Krishna
    Volunteer Moderator
    Posted 1 year ago #

    Moreover, the server is running PHP 5.3.10 and MySQL 5.5.20. Could be the problem here?

    No.

    Ok. I switch the twenty eleven theme and it works so it has to be a specific problem of the theme.

    It shows the problem is theme specific.

    I have contacted the theme developer and I gave him ftp access to my website. He said there is nothing wrong with his theme and that it must be a problem related with my hosting.

    It means that the theme vendor either does not identify the problem or he wants to pass the back. It is absolutely wrong to say that it is a hosting issue.

    Some scanners I used show that the issue is definitely theme-specific.

    I suggest, better change the theme, as you cannot expect any support from the theme developer in case you get in to a more serious problem.

  9. jaygm
    Member
    Posted 1 year ago #

    Ok. Thanks for your advice!!

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