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MemberWing blocked admin access to site (2 posts)

  1. Davidsdesk
    Member
    Posted 3 years ago #

    I just purchased the premium edition of MemberWing after having used the free version. I successfully installed the plugin, set up my PayPal button, and subscribed to the content on the site using my email address and chosing a username and password that I had not previously used. I received an email confirmation that said:

    Your username / password are: admin / (EXISTING-PASSWORD)

    It seems that MemberWing recognized my email address as having already been registered on the site and, in the process of signing me up as a subscriber, restricted my administrative access. I can no longer access the administrative functions when I log in. All I can access is my profile. This is a BIG BIG problem, as the site must go live tomorrow and I NO LONGER HAVE ACCESS. I'm quite surprised to have paid $100 for this plugin only to have it block me out of my own site. I tried disabling the plugin by changing its name, but this was unsuccessful. Any assistance would be very much appreciated.

  2. Chris_K
    Member
    Posted 3 years ago #

    You've contacted "memberwing", right?

    While this sounds like a very unfortunate situation, I'd think they're the only ones who could help you resolve your issue.

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