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"media upload" button and "link" button unresponsive (2 posts)

  1. homecookingny
    Member
    Posted 4 months ago #

    I cannot upload pictures to my pages (clicking on "media upload" is unresponsive), nor can I hyperlink any text. This happens a lot, but not consistently. Can't figure out why.
    Thank you!
    Jennifer

  2. esmi
    Forum Moderator
    Posted 4 months ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the default theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    - re-uploading all files & folders - except the wp-content folder and wp-config.php & root .htaccess files - from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

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