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[resolved] May want to change the READ THIS message. (4 posts)

  1. josephdietrich
    Member
    Posted 4 months ago #

    It says:

    "The majority of support and community interaction happens on GetShopped.org, our home for WP e-Commerce Plugin.

    http://getshopped.org/forums/"

    Which says:

    "FREE WP e-Commerce community support has moved to the WordPress.org plugin support page. Located at http://wordpress.org/support/plugin/wp-e-commerce"

    In other words, it points back here. You might want to remove that part, or at least rewrite it so that you point out that only paid support can be found on the getshopped.org site.

  2. Mihai
    Member
    Plugin Author

    Posted 4 months ago #

    Hey there,
    In what file is that text ?

  3. Richard of Swansea
    Member
    Posted 2 months ago #

    Hey! So I'm not the only one irritated by this!

    If you follow the link http://wordpress.org/support/plugin/wp-e-commerce, the first post is titled "READ THIS before you open a new thread!". The post URL is http://wordpress.org/support/topic/read-this-before-you-open-a-new-thread-2?replies=14

    In that 'READ THIS' post, it directs you to http://getshopped.org/forums/ for support. That page sends you back to where you started on wordpress.org.

  4. Edward
    Member
    Plugin Author

    Posted 2 months ago #

    I'm truly sorry for that inconvenience. Last year we revamped our support system moving our premium support to Helpscout and removing the forums in favor of using wordpress.org where we felt non premium would be better served. More eyes would see topics here and allow for the greater WordPress community to respond instead of just the WPEC community. It also allowed us to free the WPEC site of the ever bloating forums and spam problems.

    I will revise the Read This sticky post. Thank you for pointing that out I wasn't aware it mentioned our old forums.

    Regards
    Edward

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