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1. Christi
   Member
   Posted 6 years ago #

   I'm using the RadMod theme for a website that's about to go live but in testing, I'm finding that two users (using XP OS w/FF or IE) can't see the masthead.

   It works fine for me on Mac (FF, IE, Safari, etc.) and W2X (FF, IE).

   Here's the link. http://216.118.118.61 (haven't changed the DNS yet.)

   I can't make the problem happen to troubleshoot it myself. These two users have Norton Internet Security installed and, in the past, I know that product has blocked javascript and sometimes images, too. Could this be the problem?

   Maybe it's the CSS? I'm not a pro at CSS so don't know if something there could be causing the problem or not.

   Can anyone shed some light on this for me?

2. Mark (podz)
   Support Maven
   Posted 6 years ago #

   Your header image in the css is enclosed in "
   If you change that to no " does that help ?
   Just remove the " and see ?

3. Christi
   Member
   Posted 6 years ago #

   Thanks podz, but no cigar. I put the " around the URL based on something else I read here about the masthead not showing in Mac IE (which it wasn't). Once I put the " around the banner URL it showed up fine. There are lots of other issues with Mac IE not representing the site correctly but I'm not pursuing them at this time.

   So, I'm still stumped on why the masthead isn't showing.

   The image is 1024 x 180 and the following is the CSS code associated with the masthead:

   body h1#header {
   background-color: #4E6BAD;
   background-image: url("http://216.118.118.61/wp-content/themes/radmod/banner.jpg");
   background-repeat: no-repeat;
   background-position: center;
   height: 180px;
   padding: 0px;
   margin: 0px;
   border-bottom-width: 10px;
   border-bottom-style: solid;
   border-bottom-color: #B9B687;
   }

   body h1#header a {
   text-transform: uppercase;
   text-indent:-500em;
   height:100%;
   display: block;
   }

   Could there be something in there that's mucking up the works?

4. Christi
   Member
   Posted 6 years ago #

   Ok, I've isolated the problem but have no fix.

   The problem is Norton Internet Security's Ad Blocker feature. I suppose other Ad Blocker products might do the same thing. NIS' Ad Blocker feature is preventing the banner from appearing on all the pages of the RadMod theme.

   I tried some other themes (Fasttrack, Desert, others) that have masthead/banner areas and they were not blocked by the NIS Ad Blocker.

   Does anyone know how I might go about resolving this problem? I'm no whiz at CSS or PHP but can muddle around some to make change things a little if necessary. If anyone has any ideas that I might try, I'd sure appreciate the help.

   In looking at the CSS for Fastrack it uses the following CSS for the header image:
   #header {
   background: url('img/greentopa.jpg') no-repeat bottom;

   RadMod uses this:
   body h1#header {
   background-image: url('banner.jpg');

   Could it be something about the body tag being identified as a potential ad?

   Could it be the use of "background" instead of "background-image"?

   Any ideas? Thanks in advance!

5. Christi
   Member
   Posted 6 years ago #

   Just to finish this one up. I'm 99.9% sure it's the javascript causing Norton Internet Security's Ad Blocker feature to supress the header image. It detects the javascript and thinks it's an ad in the header area so won't show it. I have moved on to a different theme that doesn't use javascript in the header area.

   No resolution found or developed for the Radmod theme.

6. TechGnome
   Moderator
   Posted 6 years ago #

   What javascript is in it? And does it *have* to be there?

   -tg

7. josepo
   Member
   Posted 6 years ago #

   I've had the same problem using banner.jpg as an background-image, the word 'banner' is the issue: when you look at the directorylisting of 'radmos', you'll see that there is no banner.jpg listed, but there is a listing of a file without a name, and that file is banner.jpg.

   rename it to any other name (i haven't found other 'bad words' yet), even banner2.jpg will do, and your problem is solved

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