malware problem

  • belz2000

    (@belz2000)


    9 years, 10 months ago

    I STUPIDLY employed someone from the freelancer website the other side of the world who after a month has left me with a dud, unfinished website complete with malware.ARGH!!
    I have now bought a new theme and want to install it to try and continue making the site myself, but because the malware is there I fear I must delete all his work first. ??
    How do I do this please? A fresh start! this is the website
    http://www.hawkevanzeller.co.uk

    And another thing – the same hosting does another website and there is malware on that one too – http://www.littlebusinesses.co.uk . what should I do??!!

    ANY ideas or help would be so much appreciated. Thank you so much for your time!

Viewing 4 replies - 1 through 4 (of 4 total)
  • barnez

    (@pidengmor)

    9 years, 10 months ago

    Read through the advice here: http://codex.wordpress.org/FAQ_My_site_was_hacked

    Definitely contact your host and see how seriously they take the news, what steps they take and suggest.

    perezbox

    (@perezbox)

    9 years, 10 months ago

    Hi @belz2000

    First, you have a number of things going on here and it’s probably best you break it out into smaller more manageable pieces.

    1 – If you have a new theme and don’t require anything from the older provider, then I recommend creating a new hosting profile, installing that theme and starting from scratch.

    2 – If you plan to use the old work, or pieces of it, the only sure way of getting it taken care of is engaging someone to provide you a malware review of the site or employing a dev to break out the features you want.

    3 – As for your other website, yup, it’s infected just see here: http://sitecheck.sucuri.net/results/www.littlebusinesses.co.uk/. You have what is known as a malicious redirect. The complexity in these attacks can range in complexity. A good place to start here is as follows:

    1. Check .htaccess
    2. Check root index.php
    3. Check index / footer / header / functions PHP files in your wp-content

    This won’t address every case, but it’ll likely point you in the right direction. Another great free forum is Badware Busters

    Hope this helps. Your other option is always to employ professionals to give you a hand.

    All the best

    Tony

    Thread Starter belz2000

    (@belz2000)

    9 years, 10 months ago

    Thank you both that is very kind and helpful

    RichardWilcox

    (@richardwilcox)

    9 years, 10 months ago

    I’d suggest contacting your host. Hostgator, for example, have helped me in the past and removed the malware themselves. It’s in their best interests to do so.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘malware problem’ is closed to new replies.