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[resolved] Malware Notice (6 posts)

  1. drs248
    Member
    Posted 1 year ago #

    I have no idea what I'm doing. I am about as amateur as they come. I have a notice on my blog that I have malware (which I don't even understand) and I have no idea how to access anything to fix it. I am using go daddy (which I've since been told was a mistake) and just want to clean up my blog so I can start writing in it again. Is there someone who can help me with this? I mean, I literally don't understand anything. I went to one of those step by step sites which suggests that you first take your site offline and I don't even know how to do that. Starting to get really sad. Any suggestions for a complete and utter website idiot would be greatly appreciated.

  2. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

  3. One of the links that Kmessinger provider is to sucuri.net.
    These guys are great if you just want someone to clean up your site and take care of things for you.

  4. Go Daddy
    Go Daddy Support
    Posted 1 year ago #

    drs248,

    I can ask our site security team to take a look at it if I know the site in question. Can you post a link to it here or send an email request to our Support team and post the Incident ID for your support ticket? If you do post a reply here, it would also be helpful if you sent a tweet or posted to our Facebook wall to let us know. That way we're more likely to see it right away.

    Also, as a general rule of thumb, I'll let you know immediately that you should be changing any password associated with your hosting account and your WordPress site.

    ... and take a look at this help article that explains how you can restore old files in your Go Daddy hosting account - http://x.co/zHVf
    Depending on the depth of the hack, it MAY be enough to just do this file restoration. However, depending on other factors, you may also need to restore your database to the same date, and if you don't have your own database backup, you'd need to ask us to take care of that for you.

    Alon

  5. drs248
    Member
    Posted 1 year ago #

    Thanks for all of the suggestions. I went ahead and just paid Sucuri to get it done. Love that I didn't have to do anything. Also, @Go Daddy - I actually called your support hotline first and was told that it needed to be dealt with through Word Press. I decided it was easier to just have someone take care of it for me than try to wade through your support services.

  6. heddo
    Member
    Posted 1 year ago #


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