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Malware Attack and Unable to log in to my admin account (8 posts)

  1. Valerie
    Member
    Posted 1 year ago #

    Hi there,

    I am hoping that someone can help me. I received email from Google regarding the Malware attack. I have contacted the host company that I am using and they are trying to help me with that.

    However, I am unable to login to my wordpress admin site http://www.chellebymichelle.co.uk/wp-admin. Therefore I am unable to change my password or delete any files.

    Can someone please help me. Thank you.

  2. esmi
    Forum Moderator
    Posted 1 year ago #

  3. WPProHelp
    Member
    Posted 1 year ago #

    In the meantime you can change your password using the following guide:

    http://codex.wordpress.org/Resetting_Your_Password

    Then proceed by reading Esmi's suggestions to start cleaning up your website.

  4. Valerie
    Member
    Posted 1 year ago #

    Thank you for the prompt reply. I still cant change my password and unable to log in

    Esmi I am checking with my hosting provider as I am unable to log into my cpanel as well.

    Gosh this is so scary and the website been blocked

  5. WPProHelp
    Member
    Posted 1 year ago #

    The hosting provider should be able to assist you and track down what happened. What is important is that the hosting provider helps you find out from where they went in so you close that door next time :)

  6. Valerie
    Member
    Posted 1 year ago #

    Thank you all so much for the information. I will update you the latest progress...

    * so sad that this is happening....*

  7. Valerie
    Member
    Posted 1 year ago #

    But I dont understand why am I unable to log in to my WordPress ?

  8. WPProHelp
    Member
    Posted 1 year ago #

    Maybe your password was reset by the malicious user? In that case refer to the document Resetting password (http://codex.wordpress.org/Resetting_Your_Password) to change your password via FTP, if you still have access via FTP.

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