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WooCommerce SagePay Direct Payment Gateway
Malformed BillingState (7 posts)

  1. iamthor
    Member
    Posted 1 year ago #

    I'm using the SagePay direct plugin and whenever someone from the US fills in a form they get:

    Transaction Failed. MALFORMED - 3147 : The BillingState field is required.

    The billing state field is there, however.

    http://wordpress.org/extend/plugins/sagepay-direct-for-woocommerce-payment-gateway/

  2. swicks
    Member
    Plugin Author

    Posted 1 year ago #

    I'm unable to reproduce this problem. Would it be possible to use the sagepay test server and setup debug to capture the information being sent?

    thanks

    Steve

  3. iamthor
    Member
    Posted 1 year ago #

    Hi Steve,

    The current problem is on a live site. So I can't really be making lots of changes.
    Can you do it without shutting down the site or causing on-page errors?

    Thanks

  4. swicks
    Member
    Plugin Author

    Posted 1 year ago #

    Hi
    Can you not reproduce this on a test site?

    I know for US we have to send a state - do you know what state or is this happening on all?

    Can you let me know what versions of woocommerce, sagepay direct and wordpress you are using?

    regards

    Steve

  5. iamthor
    Member
    Posted 1 year ago #

    The plugins did need updating, and I've updated them now.

    I've had a look at the code myself and I've made a few changes, I'm going to see if they work. If not, I will create a test site and give you the details.

    it's tedious as I have little access myself - I need to wait for them to test it and confirm if it works or not.

    Cheers!

  6. iamthor
    Member
    Posted 1 year ago #

    Hi Steve,

    My changes did not work. Can I give you access and you take a look?
    Do you have email and I'll email you the details.

    Thanks!

  7. swicks
    Member
    Plugin Author

    Posted 1 year ago #

    Hi

    No problem - support(at)devicesoftware.com

    regards

    Steve

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