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MailChimp Plugin doesn't recognize any lists after connecting (8 posts)

  1. labeat
    Member
    Posted 2 months ago #

    After connecting the MailChimp plugin to my MailChimp account I get the following message:
    "Uh-oh, you don't have any lists defined! Please visit MailChimp, login, and setup a list before using this tool!"

    I have currently two lists set up and even after creating a new list, the plugin isn't able to identify any lists.

    Any idea?
    Thanks!

    https://wordpress.org/plugins/mailchimp/

  2. mc_dominic
    MailChimp Support Rep
    Posted 2 months ago #

    Hi Labeat,

    Thanks for hopping in the forum. If you're seeing that message it could be that your connected to an incorrect account. The first thing you might want to try is verifying that the username and password are correct. From the MailChimp Setup page in WordPress, disconnect the plugin then log in again double checking the username and password are the same as the account with two lists. You can also find your username from your MailChimp account on the My Profile page.

    If you're using the same username and password and still seeing that message we will need a little more information. Can you send us the username you're using to login into the plugin? Send that to wordpress[at]mailchimp[dot]com When it's sent, reply to this thread so we can check it out. We will also need the version of the plugin are you using?

    Thanks!

    -mc_d

  3. labeat
    Member
    Posted 2 months ago #

    Hi mc_d,

    thanks for your reply! After double checking I'm logging into the right account the message is still there.
    I sent you my username to the address you mentioned.

    Thanks:-)
    labeat

  4. mc_dominic
    MailChimp Support Rep
    Posted 2 months ago #

    Hi Labeat,

    Unfortunately, we haven't received the email with the username. Do you mind sending it again? Also we need the version of the plugin and wordpress you're using.

    We look forward to hearing from you!

    -mc_d

  5. labeat
    Member
    Posted 2 months ago #

    Ok, I just sent another email with all the requested info to wordpress[at]mailchimp[dot]com.

    Thanks:-)
    labeat

  6. mc_dominic
    MailChimp Support Rep
    Posted 2 months ago #

    Hi Labeat,

    Unfortunately we still haven't received the email. We haven't seen any issues sending to send that email, so there could be another issue. Just to make sure everything is entered correctly, click this link to email us.

    Thanks!

    -mc_d

  7. labeat
    Member
    Posted 2 months ago #

    That's weird. I didn't receive any delivery failure message...

    Ok, I just sent the email again after clicking the link.

    Thanks:-)

  8. mc_dominic
    MailChimp Support Rep
    Posted 2 months ago #

    Hi Labeat,

    This definitely is a weird issue, would you be able to email us from another email address. For some reason, we aren't receiving the email from you.

    Thanks!

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