Hey Rodrigo!
I’m not entirely sure of what you’re describing. The way the process should work is that the plugin is:
– Plugin is installed on website
– Someone goes to the website and signs up using the form
– That person is sent a “confirmation email” (via MailChimp’s double opt-in process)
– Once that person clicks the link in the email, they should be automatically added to your MailChimp list
If you don’t see the “confirmation email” right away, there could be a couple of things going on. Generally, checking the “spam” or “junk” folders is the first line of defense. If it’s not there, check out this link from our Knowledge Base:
My recipients aren’t getting confirmation emails when they sign up.: http://eepurl.com/mnYz
Let us know exactly what you’re seeing and we’ll be happy to further assist!
🙂
