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Booking Calendar
[resolved] [closed] mail not sent (8 posts)

  1. lewelsch
    Member
    Posted 1 year ago #

    I updated to Booking Calendar 4.1.1 and since then the mails aren't sent anymore.
    If I want to approve a mail, I have to unselect the 'email sending' checkbox - otherwise I can't approve an entry.
    If a new reservation is done, I (reservation manager) don't get a message and the person doing the reservation get no mail either.

    thank you for your help!

    http://wordpress.org/extend/plugins/booking/

  2. wpdevelop
    Member
    Plugin Author

    Posted 1 year ago #

    Hello.
    If you are do not receive any email notifications, so please recheck this troubleshooting instruction about the sending the emails.
    Please check the all items in those instruction.

  3. lewelsch
    Member
    Posted 1 year ago #

    Hi
    I checked the troubleshooting instructions. My WordPress is sending mails correctly (I checked it sending a Password reset request).

    You are refering to the 'email settings page' -> what setting page is this? I couldn't find it on my wordpress installation - but as mentionned above, my wordpress is sending mails...

    If you need access to the backend of my installation, pls. contact me offline - it will be a pleasure setting up a usernams for you.
    martin.blattmann(at)gmail.com

    thank you for your support

  4. wpdevelop
    Member
    Plugin Author

    Posted 1 year ago #

    Hello,
    Its seems that this issue is relative to this one.
    Unfortunately we can not make any customizations at the client side of the client sites, please contact your administrator or support of hosting company, you can check the possible solution about this in the previous link. Thank you for understanding.

  5. mattpitts74
    Member
    Posted 11 months ago #

    Hi Did you ever resolve this issue of emails not being sent??

    I have exactly the same issue with the latest version of the free version. I have tested the setup on various clean installs of wordpress and I never get emails delivered to the person who creates the booking.

    At first I thought it was my email server blocking the booking emails, but as far as I can see this doesn't seem to the the case.

    I know that wordpress is sending emails because I have tested with other plugins and testing by registering an account.

    This is a great plugin which I have used for the last three years without any problems. So maybe its my setup, but I don't think it can be, which only leaves the plugin

    Any help with this would be amazing

  6. esmi
    Forum Moderator
    Posted 11 months ago #

    @mattpitts74: As per the Forum Welcome, please post your own topic. This topic is 4 months old.

  7. wpdevelop
    Member
    Plugin Author

    Posted 11 months ago #

    Hello.
    The system is sending the emails to the admin and to the visitors in the same way, just change the email adress.

    So if you are receiving the emails and customers not receive, please checke these points:

    1) If you are using the paid version, so please recheck that you are activated sending of emails to clients, at the Booking > Settings > Emails page.

    2) please recheck the spam folder in visitors email.

    3) please recheck the error log of sending emails in your server, that your server is not block sending emails, because of some server settings.

  8. mattpitts74
    Member
    Posted 11 months ago #

    Thanks for this, I have double checked all the settings and its still the same problem. I have even tried creating a booking on your test site, using various different email addresses and I never receive and email??

    Maybe its the mailservers blocking things, but when I go and confirm the booking from the admin page I get the booking confirmed email OK, so I am completely mistified as to why this is not working!!

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