Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Lost Stats after disconnect

  • Resolved tobybowers

    (@tobybowers)


    Hi,

    We are currently running wordpress 3.2.1 and Jetpack 1.2.2.
    This morning Stats stopped working and we got a message in the dashboard to disconnect and reconnect to correct the issue. When trying to reconnect we now get a message that we need to upgrade Jetpack and wordpress to be able to connect again.

    Is there any way round this as the site has been heavily customised by the site developer and would break if updated.

    Regards,
    Toby

    https://wordpress.org/plugins/jetpack/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Brandon Kraft

    (@kraftbj)

    Code Wrangler

    Howdy,

    We strongly encourage that you keep your WordPress site and all plugins updated as they may contain security fixes (there have been a number of them since 3.2.1).

    That said, the absolute lowest version of Jetpack that is able to activate to WordPress.com is 1.9.4, which can be downloaded here http://downloads.wordpress.org/plugin/jetpack.1.9.4.zip and works with WordPress 3.2.1. You’d need to delete the current version of Jetpack and install that version via the Plugins->Add New->Upload method.

    WordPress and Jetpack both aim to provide backwards-compatibility when updating, so while it should be tested, sites should generally be able to be updated with breaking.

    Please note that we don’t actively provide assistance for older versions and I do strongly suggest creating a roadmap that will let you get back to the latest version of WordPress.

    Cheers!

    Thread Starter tobybowers

    (@tobybowers)

    Thanks Brandon,

    The upgrade to 1.9.4 went smoothly and allowed for connection. It’s not linking to the correct stats now though. It appears to have created a fresh set.
    I’ve noticed others have had this issue too. Could you please make the update needed to point back to the original stats for http://www.realwireless.biz/realwireless

    We’re also working on an updated version of the site using all the latest plugins without legacy issues.

    Cheers,
    Toby

    Plugin Author Brandon Kraft

    (@kraftbj)

    Code Wrangler

    Sure thing. I’ve merged the original set of stats back. The site was originally connected under the /dev/ subdirectory, so when trying to connect again under the “production” address, it created a new account.

    If you need anything else, please let me know.

    Cheers!

    Thread Starter tobybowers

    (@tobybowers)

    Hi Brandon,

    We’re now migrated across to the updated site using latest version of wordpress and jetpack. Could you merge the site stats again.

    Development url was rw.hostingdaemon.com (/realwireless) if that helps.

    Thanks & Regards,
    Toby

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    I’ve made the necessary changes on our end.

    Could you go the Jetpack menu in your dashboard, scroll down to the bottom of the page, and click on “Disconnect from WordPress.com”? Once you’ve done so you’ll be able to reconnect to WordPress.com by clicking on the connect button at the top of the page, and all stats will then be attached to the correct site.

    Thread Starter tobybowers

    (@tobybowers)

    Great, done and all that’s there.
    Thanks Jeremy

Viewing 6 replies - 1 through 6 (of 6 total)
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