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Lost Password (18 posts)

  1. ashtyler
    Member
    Posted 2 years ago #

    My client has asked me to update one of their sites; however, their old web designer will not contact them and give them the login info for their site, domain, hosting, etc. He has avoided them for several months now. Is there a way to get access to their WordPress site without having the email address or access to their cPanel?

  2. ashtyler
    Member
    Posted 2 years ago #

    I've read that several times. It doesn't help at all. The client has no access to their domain name, cpanel, or WordPress. The old designer is the owner of all of that and will not contact them back at all. I've checked the whois.com and it all goes to companies the old designer owns. The site is dooranddock.com.

  3. Krishna
    Volunteer Moderator
    Posted 2 years ago #

    It seems your site is infected. See report: http://sitecheck.sucuri.net/results/dooranddock.com

  4. You're out of luck. Maybe find a lawyer.

  5. ashtyler
    Member
    Posted 2 years ago #

    Krishna, that's the reason we wanted access to it but the old designer will not call or email the owners.

  6. Krishna
    Volunteer Moderator
    Posted 2 years ago #

    Wait for some time. Let me see if there is a way to get access to your site. By the time, can you tell me (1) the size/ number of posts your site had and how old it is?

  7. ashtyler
    Member
    Posted 2 years ago #

    It's a pretty big site and it's several years old. I don't have specifics since I have never had access to it.

  8. Krishna
    Volunteer Moderator
    Posted 2 years ago #

    So, it is worth recovering it and you should. It takes some time. Allow me some time to explore possibilities. OK?

  9. ashtyler
    Member
    Posted 2 years ago #

    Please do! Thank you!

  10. racer x
    Member
    Posted 2 years ago #

    Even if you gain access to the admin area, that will not mean you can clean the site from there 100%. Unfortunately, hacked WP sites usually need ftp access because files were placed in areas that you cannot access from the editor.

    Additionally, this other company might always create future issues even if you can get in to the admin area and fix the site for now. As long as they have ftp access, they can always overstep you.

    I would take songdogtech's advice and get a lawyer and maybe file a complaint with the BBB.

    If you can get the domain name transferred at least, then you can start over fresh on a new server. Obviously, this would require a complete rebuild without the database or theme files.

    Best of luck.

  11. Krishna
    Volunteer Moderator
    Posted 2 years ago #

    Your Hosting is NETWORK SOLUTIONS, and your domain is also registered with them. Try to contact them and see if they can help you and report back.

  12. @Krishna said:

    Allow me some time to explore possibilities. OK?

    @Krishna, it is against the rules to solicit work in these forums.

    @ashtyler: beware of anyone who contacts you from these forums regarding paid work.

    As @racerx said, it is impossible to fix/recover a hacked site from simply the admin side. If you are able to get access to the site and hosting account, consider looking for someone to fix it correctly on jobs.wordpress.net or freelancing sites such as Elance

  13. Krishna
    Volunteer Moderator
    Posted 2 years ago #

    @songdogtech,

    You can check all the posts I have made in the forum. Can you find any instance where I tried to do what you try to implicate?

    Your Hosting is NETWORK SOLUTIONS, and your domain is also registered with them. Try to contact them and see if they can help you and report back.

    The advice I gave is just above what you posted. Where do you find any intention on my part as you allege?

    Allow me some time to explore possibilities. OK?

    Do you find the meaning of the above as I am seeking work?

    For your info, I have always kept away where people offer money or any thing like that.

    Be careful before making allegations.

  14. ashtyler
    Member
    Posted 2 years ago #

    I just need access so I can get the non corrupt files. I do plan on recreating it.

    We cannot get access to the hosting or domain because the last web designer owns the hosting company, network solutions, along with the domain company.

  15. esmi
    Forum Moderator
    Posted 2 years ago #

    the last web designer owns the hosting company, network solutions

    I doubt it. Network Solutions is a huge company. Who is paying the hosting bill?

  16. ashtyler
    Member
    Posted 2 years ago #

    The previous web designer included that in his total bill to the client. The contact information for network solutions is also the contact for the designer.

  17. It's a little more complex than one owner of the domain/hosting account. The domain dooranddock.com is registered to (and the admin contact is also to) Passport Door Systems, Inc. That's who it sounds like you are working for. And that's good for this situation, as it shows at least one person on the whois record is the related to the domain name itself and the owner of the actual website and business.

    But the technical contact is at digital-info.com ; is that the old designer? They must have the login/password to the NetSol account? That account controls the domain registration and hosting. And that's what you want to do: access the NetSol account.

    Once you can get into NetSol, you can move the site to your own host and remove others from the domain registration. Or, digital-info.com can turn over the logins and let you take control of the NetSol account and billing.

    It's your choice, but a simple FYI letter or email from an attorney to the old designer - and/or to digital-info.com - can work wonders resolving domain ownership and access to a hosting/domain registration account. (And I'm not an attorney and this is not to be construed as legal advice, either.)

    The site of the branding designer of the site - prehistoricgeek.com - is a dead domain. The designer's agency digital-info.com is live.

    If the old designer is simply unavailable in any way, and digital-info.com has nothing to do with them anymore, you need to talk to NetSol and try and talk them into deciding ownership of the hosting account and the domain in your favor.

    That could be a problem. But tell NetSol the site is hacked and that might help you get access; who knows?

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