WordPress.org

Ready to get started?Download WordPress

Forums

Jetpack by WordPress.com
[resolved] Lost historic Jetpack stats (6 posts)

  1. acubien
    Member
    Posted 1 year ago #

    The this historic stats have disappeared from today 25 feb 12. Have tried deactivating and reactivating plugins and disconnecting wordpress in Jetpack link but to no avail. Help please?

    http://wordpress.org/extend/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    http://en.support.wordpress.com/contact/?jetpack=needs-service

  3. acubien
    Member
    Posted 1 year ago #

    Jeremy
    Site is: http://www.acubien.com/

    is that all you need please?

  4. acubien
    Member
    Posted 1 year ago #

    Actually, also lost the subscribers... :(

  5. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if you were using a development site or a different address when you set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats and subscribers were lost.

    That's what happened on your site: you were using a temporary site address (66.147.244.91/~acubienc/) when you set up Jetpack, and this URL was not updated in Jetpack when you updated your site URL.

    I have fixed the issue for you, and you should get your stats and subscribers back by going to the Jetpack menu, and disconnecting / reconnecting to WordPress.com.

  6. acubien
    Member
    Posted 1 year ago #

    Jeremy, you are an absolute star! Thank for the explanation and support.. Give yourself a pat on the back!

Topic Closed

This topic has been closed to new replies.

About this Plugin

About this Topic