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Lost data on website (15 posts)

  1. FoulBallzMLB
    Member
    Posted 1 month ago #

    Hi,
    Hopefully this is going in the right are. I have been missing some data on my site for a few weeks now, and I haven't been able to figure out what happened. My site, foulballz.com, deals with foul balls. I had two calculators that calculated the odds of catching a foul based on attendance.

    I'm not sure what happened. It wasn't a new theme addition as far as I can tell, because the theme for the odds page is the same as it has been, although I changed the theme for the rest of the site.

    The calculators are controlled from the back end and all data appears to be there.

    I assume there's a connection issue, but as a novice I'm not sure. Any suggestions on how to get the odds calculators back up? I don't care if it's using the new theme or the old one.

    Thanks!

  2. FoulBallzMLB
    Member
    Posted 1 month ago #

    When I try to activate what I believe is the plugin for the odds calculators, I get this message:

    Fatal error: Cannot redeclare stadium_list_page() (previously declared in /home1/foulbal1/public_html/wp-content/plugins/stadium_new/stadium_new.php:117) in /home1/foulbal1/public_html/wp-content/plugins/stadium/stadium.php on line 75

  3. esmi
    Forum Moderator
    Posted 1 month ago #

    First, identify exactly which plugin you are using and then post in that plugin's dedicated forum via its page in the Plugin Repository.

  4. FoulBallzMLB
    Member
    Posted 1 month ago #

    esmi,
    It's a custome one. I don't think it has a dedicated plugin forum.

  5. Bob Cristello
    Member
    Posted 1 month ago #

    I would try switching back to the old theme and see if your calculators are working correctly. If they are, then there is a hook or piece of code that is not being called correctly in your new theme though the calculators are still appearing as they were.

    I did go to your website but I could not find any calculators at all.

  6. esmi
    Forum Moderator
    Posted 1 month ago #

    It's a custome one

    Where did you obtain it from? Can you back to the developer about the error?

  7. FoulBallzMLB
    Member
    Posted 1 month ago #

    Hi Bob,
    The page you saw is the old theme. They simply disappeared. I uploaded a multitheme plugin. could that be the problem?
    Thanks!

  8. FoulBallzMLB
    Member
    Posted 1 month ago #

    esmi,
    my original developer did it. He said it's not his problem anymore and won't help at all.

  9. esmi
    Forum Moderator
    Posted 1 month ago #

    I'm very sorry to hear that. I noticed in the error message that you appear to be running the same plugin twice:
    wp-content/plugins/stadium_new
    wp-content/plugins/stadium

    Is that correct?

  10. Bob Cristello
    Member
    Posted 1 month ago #

    Whenever I am troubleshooting a problem like this, I always try to return the site back to the condition it was in when it last worked correctly. As an additional step, I usually back up the entire website including the database so I can roll it back in case there are any major issues. While that might not help you now, it is a good habit to get into in the future.

    I would, at a minimum, roll it back to it's original theme and disable any plugins that you have installed since making any changes. If you have upgraded the wordpress itself, any themes or any plugins, that could be causing the issue as well.

    WordPress is an open source system and the system I suggest to any of my new blogging customers to work with. One major positive thing about this is that there are a multitude of themes and plugins available for it. The drawback is that sometimes these themes and plugins can conflict with each other and cause problems, or the authors do not keep up with upgrading the code to accommodate newer versions of WordPress.

    I hope some of this helps.

  11. FoulBallzMLB
    Member
    Posted 1 month ago #

    esmi: Um. I guess so. I assume it shouldn't be like that?

    Bob: I'll work on the roll back. Thanks!

  12. Bob Cristello
    Member
    Posted 1 month ago #

    I'm very sorry to hear that. I noticed in the error message that you appear to be running the same plugin twice:
    wp-content/plugins/stadium_new
    wp-content/plugins/stadium

    Is that correct?

    This was a good catch on esmi's part. This is a terrible practice for programmer's to engage in. I have seen this in the past and this can cause you issues. One problem here is that you cannot be sure that there are actually two plugin directories or that this is a single plugin that has the comment block in two places, so it looks like two different plugins.

    Do you have a link to a page that is supposed to have a calculator on it so I can look at it?

    Bob

  13. FoulBallzMLB
    Member
    Posted 1 month ago #

    Bob: Here's the direct link to the page that used to have the calculators: http://foulballz.com/oddz-ballz/

    Is there some way to figure out if the same plugin is the issue?

  14. Bob Cristello
    Member
    Posted 1 month ago #

    I would disable wp-content/plugins/stadium and see if that fixes the issues. If not, I would disable wp-content/plugins/stadium_new and re-enable wp-content/plugins/stadium to see if that fixes the issue.

    Without access to your site there is really no other advice I can give you at this time.

    Bob

  15. FoulBallzMLB
    Member
    Posted 1 month ago #

    Hi Bob,
    Nope. That didn't work. I shoudl back up more often, but I do have my last site back up from March. I'll see about finding someone to check it out for me.

    Thanks for trying to help. I appreciate it!
    Ed

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