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[resolved] Lost ALL my WP Stats (9 posts)

  1. rtwdave
    Member
    Posted 1 year ago #

    A few days ago I moved my largest travel blog, GoBackpacking.com from being hosted on Hostgator to WPengine.

    Everything was working OK with regard to the Jetpack/WP Stats until the afternoon of December 21, 2012.

    I just went to check my stats, which were showing correctly in the morning, and saw an error message indicating something about a lost connection, and to log out of WordPress.com. I've got a self-hosted blog, so I'm not sure where that came from.

    I deactivated the Jetpack plugin, and re-activated it, and got a message that makes it look like I've lost all my stats from the last 3 YEARS.

    "Take 'er easy, dude. You sure got here in a hurry! Your site has been registered and we are now tracking your stats but there is nothing to display yet. Your stats will begin to appear here within twenty minutes. Have a sarsparilla."

    What's going on, and how can I get my stats back? I don't want to lose all that historical data.

    http://wordpress.org/extend/plugins/jetpack/

  2. rtwdave
    Member
    Posted 1 year ago #

    The stats have begun to appear on Jetpack at Go Backpacking again, but I'm starting over from scratch. How do I get my historical data back?

  3. rtwdave
    Member
    Posted 1 year ago #

    I'm not getting the same error message via Jetpack that I got earlier, signaling the disappearance of my stats:

    unknown_token: It looks like your Jetpack connection is broken. Try disconnecting from WordPress.com then reconnecting.

  4. rtwdave
    Member
    Posted 1 year ago #

    UPDATE: Disregard my 3rd message here...my blog had been reverted to an older version. However, the problem remains unresolved.

    I checked my WordPress.com account today, and see "Go Backpacking (Jetpack)" listed twice. The first one has my historical data ending Dec 21, and the second one picks up Dec 21.

    How can I re-connect Go Backpacking with the historical data?

  5. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    With Jetpack, your stats information is connected to a unique blog ID.

    When you moved your site from Hostgator to WPEngine, you created a new Blog ID instead of using the old one. When this happens, it may appear that your stats were lost.

    By disconnecting / reconnecting to WordPress.com, you fixed the issue, and your site is now connected to your old stats information. However, any stats for your site that were recorded between December 22 and December 30 cannot be merged into the correct Blog ID.

    The only way to access this data is through the Dropdown menu on WordPress.com home page:
    http://wordpress.com/#!/my-stats/

  6. rtwdave
    Member
    Posted 1 year ago #

    Thanks Jeremy, what you described is exactly what a friend was able to tell me. He also fixed it for me by changing the Blog ID. Thanks for responding here!

  7. Adrian Martin
    Member
    Posted 1 year ago #

    Hi there. I was searching and reading various post related to Data Lost in jetpack with Jeremy Herve responses but I still didnt find the right one for my problem.

    I have a primary site puntonautico.com.ar
    that I used to clone for a second one marinesur.com.ar

    after cloning, all stats of site 1 in wordpress account migrated too. what im trying to say is that: you log into https://dashboard.wordpress.com/stats vith the new account created for second site marinesur.com.ar, all 10 month of puntonautico.com.ar stats appears, when they should stay into de puntonautico.com.ar account, not migrated.

    I`ve tryed to conect and disconnetc but the problem presist.
    I didnt change the puntonautico.com.ar url so i guess that blog id shouldnt change.

    I`m confused and will be very greatfull if you give me any clue to solve this.

    Thanks
    Adrian

  8. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @Adrian Could you please create a new thread about your issue?

    Thank you.

  9. Adrian Martin
    Member
    Posted 1 year ago #

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