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Login issues (5 posts)

  1. ABEadmin
    Member
    Posted 1 year ago #

    Hello,

    I am new to World Press and am having trouble logging into our website. When I type in the username and password I get a follow up response saying that the password is not recognized. I clicked the forgot password button and the response is that the password has been sent to an email address that I am unaware of. Is there anyway I can change the email that the password is being sent to? If anyone can help me or know who I need to talk to please get back as soon as you can. My contact information is listed below Thank you.

    Sarah Habtemariam
    Email- sarah.habtemariam@cityofboston.gov

  2. Krishna
    Volunteer Moderator
    Posted 1 year ago #

    http://codex.wordpress.org/Login_Trouble
    http://codex.wordpress.org/Resetting_Your_Password

    Hope the above resources will help.

    Sorry, we do not offer support via email, skype, private messages, etc. Remove the email link above.

  3. ABEadmin
    Member
    Posted 1 year ago #

    Hello Krishna,

    Thanks for sending me the Login and Password Reset links. I have reviewed and understand what the instruction are asking however, I only have the username and password information. I do not know the email address the new password information is being sent to.

    There has been overlap in last person who managed our site. I am now in charge the managing the site. Once I find out the email address the new password information is being sent to then I will change it.

    Thank you

  4. Krishna
    Volunteer Moderator
    Posted 1 year ago #

    If the problem is with your email, change it following the instructions here.

  5. ABEadmin
    Member
    Posted 1 year ago #

    Thank you Krishna,

    I'll read through it and see if that helps. Thanks again

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