Login Issue
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I am having an issue with the admin back page of the WordPress site I am currently running.
When I first open my browser our website works fine.
When I go to our website’s admin page to login: websitename.com/wp-admin
I get directed to the: websitename.com/wp-login.php?redirect_to=http%3A%2F%2Fbannbiz.com%2Fwp-admin%2F&reauth=1
page as usual. However, once I enter my account name and password to log in to our website’s WordPress back page, I am stuck in an endless loop of our WordPress back page trying to load.At this point, when I try to access our site again (the regular site, not the back page) I am directed to a page that says the following:
You must reset your password.
Enter your new password below:
New password
[ ]Confirm new password
[ ]Strength indicator
NOTE: The password must be at least 8 characters long.
[Reset Password]
This page is in basic text, with the underlined pieces being links. There is no formatting to it, and no indication that this page is in any way sponsored by or part of WordPress or our website other than the fact that it shares the same address as our website’s homepage. Such a page (as the one shown above) was never created.
Even when I attempt to reset my password and it sends me to a websitename.com/wp-login.php?action=resetpass&key=8QAMGBhef7u3amgUcvGB&login=jon.perrier
page (that actually is a wordpress page for resetting the password), it will never actually allow me to reset my password to anything. It simply continues to tell me to reset my password on that same page (the last one I linked). This means that I am essentially locked out of the website and can no longer access its back page by any means.I shouldn’t have to attempt to reset my password, and I should just be able to log in, but I cannot.
Once I close all of my browser windows and try to return to the website, this page no longer appears. It also does not appear for anyone who hasn’t tried to login to the WordPress back page, so they are still seeing the regular site while I am not. To clarify: as soon as anyone tries to access the WordPress back page, they are thrown into the endless log in loop and cannot access even the regular page until they close all their browsers (ie the regular site works fine, but the admin page doesn’t).
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