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[resolved] Login failed is US, not in Spain (8 posts)

  1. Verjiris
    Member
    Posted 1 year ago #

    Hi!

    We have somebody in the US who wants to login into our website, but it doesn't want to work. They keep getting a “Forbidden” message and can’t get access to the site. They have tried several browsers on Mac and PC, and it didn't fix the problem.

    Also, when I looked to the login logs, it didn't register a failed login recently, but they where trying this yesterday!

    I have a screenshot, but apparently I can't upload a jpg on the forum?

    Any thoughts on why that is happening?

    Thanks!

  2. Krishna
    Volunteer Moderator
    Posted 1 year ago #

    Possibly because of some restrictions placed by your web host. Did you try to find out from your host?

  3. Verjiris
    Member
    Posted 1 year ago #

    Haven't checked it, but it was working before.. Two weeks ago, they where still able to login..

    Is there a way I can share the screenshot? It's quit a short message, just 'Forbidden' above the login username. Not specifying at all what the problem is.

    Thnks for answering so quickly!

  4. Krishna
    Volunteer Moderator
    Posted 1 year ago #

    Post it in your own site, or any image hosting site and just post the image URL here.

  5. Verjiris
    Member
    Posted 1 year ago #

  6. Krishna
    Volunteer Moderator
    Posted 1 year ago #

    Did you try to find out from your host?

    Yes, you need to contact your host, as it is unusual.

  7. Verjiris
    Member
    Posted 1 year ago #

    Yes! The problem is solved. The host blocked all the IP adresses coming from outside Spain as a protection against the a hackers attack on WordPress worldwide.

    An article about is: http://www.bbc.co.uk/news/technology-22152296

    Thnks!

  8. Krishna
    Volunteer Moderator
    Posted 1 year ago #

    You are welcome! :)
    Yes, I read it on the 15th.

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