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Would truly appreciate some help - Have tried almost everything except for this (8 posts)

  1. Palexandra
    Member
    Posted 11 months ago #

    Hi,

    I started a thread a few weeks ago, you can see it here

    Basically I have 2 websites running on WordPress, for some reason recently, every time I try to do changes on the website I can only make 5 or 6 changes (like adding new products or pictures) before an error shows up (one of the websites being an online store on which im trying to move products to new categories and since this issue came up is taking me forever and becoming frustrating).
    The error pretty much logs me out and shows a blank page with the following message:

    No data received
    Unable to load the web page because the server sent no data.
    Error code: ERR_EMPTY_RESPONSE

    This stays there for a few minutes even if the page is re-loaded until it just simply fixes itself, but keeps happening every time a few changes to the website are made.
    I called my hosting company and they insist that this might be a security measurement from WordPress since this started happening on all my websites.

    Now this is what i have tried so far:

    *Malware check via anti-virus and online scanning all the websites
    *Disabled all my plugins and unable them again
    *Tried working on different browsers (currently using chrome - tried with internet explorer and Firefox.)
    *Deleted inactive plugins
    *Updated my WordPress
    *Flushed my DNS
    *Replaced my model AND router
    *Upgraded my internet connection
    *Spoke with my web hosting (server) who says that nothing is wrong on their end.

    Now, on my last conversation with my Hosting/Server we noticed a few things and i wanted to ask the people on WordPress if there is a chance for any of the following to be causing the issue (before i go about changing things that i dont understand):

    1*On my HTaccess file, one of my websites has rules, however the second one only says the following:

    # BEGIN WordPress

    # END WordPress

    Can this have anything to do with my problem logging out? (i doubt it since the problem is consistent on all our websites.

    2* (im betting that this is the issue)

    On my webroot directory, the php5.ini file reads as follows:

    register_globals = off
    allow_url_fopen = off
    
    expose_php = Off
    <strong>max_input_time = 60</strong><em>
    variables_order = "EGPCS"
    extension_dir = ./
    upload_tmp_dir = /tmp
    precision = 12
    SMTP = relay-hosting.secureserver.net
    url_rewriter.tags = "a=href,area=href,frame=src,input=src,form=,fieldset="</em>

    This file affects ALL my websites, so it would make sense that this is some kind of rule that logs me out after 60 seconds working on the website. I don't understand why the problem stops some times (like when we first changed our router) but my question is:
    Do you recommend me to change this? and if so what would you put as a maximum input time?

    Sorry for the long post but i wanted this to be as clear as possible on hopes to get some help since it is extremely frustrating to not be able to work on our websites.

    I would deeply appreciate your insights on this.
    Thanks.

  2. esmi
    Forum Moderator
    Posted 11 months ago #

    Can this have anything to do with my problem logging out?

    No. That's only related to custom permalinks. Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the default theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

  3. WPyogi
    Volunteer Moderator
    Posted 11 months ago #

  4. Palexandra
    Member
    Posted 11 months ago #

    Thanks for your soon reply,

    I have tried deactivating all plugins.

    I cannot try the theme, but i am using different themes trough the websites and the problem is consistent trough all 3 websites we run.

  5. esmi
    Forum Moderator
    Posted 11 months ago #

    I cannot try the theme

    Why? There is no magic bullet in these situations. This is just the start of basic troubleshooting and is a process of elimination deliberately designed to locate the root cause as quickly as possible by first removing the most obvious and common culprits via a series of (often) temporary steps.

    Do you want to locate and, hopefully, fix the problem on your site? If "yes", then please help us to help you and carry out the changes that we suggest.

    Your theme & plugin settings are saved in your database and should be retained for future use.

  6. Palexandra
    Member
    Posted 11 months ago #

    Hi WPyogi, thanks for your response.

    One of my HTaccess files is empty (as shown). Is there a default or common HTaccess file that i can copy paste hoping this would normalize my website or i should just upload the same empty one?

  7. Palexandra
    Member
    Posted 11 months ago #

    Hi esmi,

    I will try switching to the default theme for a few minutes and going back see if that makes a difference (the reason why i would prefer not to mess with my theme is because we are an online store and would hate to have the website looking messy, but i hate this problem more so i ll give it a try.) Once i go back to the default theme, i will check if the problem persists, if it does not, what would that mean and what should i do then?

  8. esmi
    Forum Moderator
    Posted 11 months ago #

    if it does not, what would that mean

    It means that the issue lies within your theme and that you need to contact its developer about the problem.

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