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[resolved] log in problem (8 posts)

  1. josianebeh
    Member
    Posted 9 months ago #

    I haven't logged onto my site for a few months. I tried in the last few weeks but am getting an error message. Tried to retrieve password by am told that both my username and email address unknown, but lately, am getting on a daily basis a few messages (asking to moderate comments) from WP into that very email address. I checked the same note the web designer had given me when setting up to verify my username & password, and they are indeed correct - those I always used.

    What do I do next???

  2. WPyogi
    Volunteer Moderator
    Posted 9 months ago #

    Try using one of the methods here:

    http://codex.wordpress.org/Resetting_Your_Password

    You might also want to check with your hosting company - as some have tightened login security in recent months.

  3. josianebeh
    Member
    Posted 9 months ago #

    Thanks WPyogi! I tried to find a way in by looking at the codex WP list - but I either need to be in Admin panel - how can I if I can't log in? - or need to have FTP access. what's that??? - I tried to look at definition and only got more confused...) argggh... Why would my site provider want to block me from accessing my WP site?

  4. WPyogi
    Volunteer Moderator
    Posted 9 months ago #

    Why would my site provider want to block me from accessing my WP site?

    Because of brute force attacks on servers - see:

    http://wordpress.org/support/topic/brute-force-attacks-and-wordpress?replies=2

    FTP is a way to access files on a server - it's not part of WP - ask your hosting company for help with getting it set up. Also see:

    http://codex.wordpress.org/FTP_Clients

  5. josianebeh
    Member
    Posted 9 months ago #

    Thanks again. I looked at link about brute attacks and indeed, have been hammered with comments that need moderating. Strangely enough, they are arriving both onto my linked email address, and as a first, into my private address.

    tried contacting my web host, but there is a long wait - they are doing call back.

    Is there a way of asking WP to temporarily suspend a site so that it's not accessible?

  6. josianebeh
    Member
    Posted 9 months ago #

    I tried to contact my web host, Crazy Domains, but they don't respond - I found out of the net that many people are trying to contact them because their site is down, but no answer or any apology on the phone.

    Not sure what to do now. Can I transfer to another server?

  7. WPyogi
    Volunteer Moderator
    Posted 9 months ago #

    Oh, sorry to hear that.

    Can I transfer to another server?

    Not unless you have a backup copy of your site and database someplace else.

  8. josianebeh
    Member
    Posted 9 months ago #

    good news. I tried again the password recovery, put my user name and this time didn't get the massage 'username unknown. then a message was sent to the same email address that was refused before. Go figure... I was able to reset password and now have access to site.

    Now I need to find out how to cancel the 'leave a message' feature so that I don't get the flood of spam messages that need moderating.

    Thanks so much for your help, very appreciated!

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