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iThemes Security (formerly Better WP Security)
Locked Out, Pay For Fix (15 posts)

  1. stevefdl
    Member
    Posted 7 months ago #

    I am completely locked out of logging into a client's site. Looking to pay for a fix.

    The plugin is uninstalled, and I removed other plugins I thought might conflict. I don't know where to go from here.

    http://wordpress.org/plugins/better-wp-security/

  2. supawiz6991
    Member
    Posted 7 months ago #

    Connect to the clients site via FTP or SSH
    Backup your .htaccess file somewhere safe and then remove the original .htaccess file.

    Alternatively you can edit the .htaccess file and remove your ip address.

    It sounds like this may be your issue.

  3. stevefdl
    Member
    Posted 7 months ago #

    The .htaccess was edited before I made this post. Removing it also did nothing.

    I am still unable to access wp-admin. I am given an SSL error.

    I need help and will pay to have someone fix this. The error is:

    Not Found

    The requested URL /wp-admin/ was not found on this server.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

  4. lothsun
    Member
    Posted 7 months ago #

    Did you delete the htaccess? If you or the client enabled the obscure backend feature it could be located at /login or whatever they set it to.

  5. AlexPR
    Member
    Posted 7 months ago #

    I had a similar issue and commented out all "Better WP Security" settings in .htaccess.
    Make sure that you are editing the correct htaccess file located in var/www/wordpress/
    Please refer to my post for more information how I solved my issue.

  6. befree22
    Member
    Posted 6 months ago #

    @AlexPR I read your post and this is the reason why I'm hesitant to change/obscure the login, admin and register urls with the secret key. I do think it's important to obscure the access but how do I fix the problem if I'm locked out of WP admin or if I get an "Access Denied" error message?

    Could one of the plugin creators help me secure my WP access and ensure that I'm never locked out?

  7. stevefdl
    Member
    Posted 6 months ago #

    Yes, the htaccess was deleted and replace.

    Please, I need someone that might be able to fix this. I have tried all the solutions. I do not know if it changes directories in the database or what.

  8. lothsun
    Member
    Posted 6 months ago #

    steve, I may be able to help you. Email me [email address moderated]

  9. esmi
    Forum Moderator
    Posted 6 months ago #

    @lothsun: Please do not solicit contact via email. These are community forums and all support here happens here so that everyone can benefit from it.

  10. lothsun
    Member
    Posted 6 months ago #

    my bad. I was gonna have him email me so I can take a look at the problem first hand. It's hard to provide support via a forum when you don't know what you are looking at. All the OP says is that he is locked out. He says he removed the plugin. If he recently updated to wp 3.8.1 it could be a database error. I had to do it to my site as well. If it's a problem with BWPS, Then removing the plugin should have fixed the problem. There's really nothing I can do with out more info.

  11. esmi
    Forum Moderator
    Posted 6 months ago #

    I appreciate that it can be frustrating to provide support at arms length but, at the end of the day, that's how community forums work. So please do not ask for email contact again,

    Thank you.

  12. lothsun
    Member
    Posted 6 months ago #

    @stevefdl have you removed the plugin from the /wp-content/plugins/ folder? If you have, and are still locked out then it probably isn't a problem with BWPS. Rename your plugins folder via ftp, then log in. go to your plugins page. It will tell you that all the plugins were deactivated because they cannot be found. Name the plugins folder back to plugins and refresh the page. Activate each plugin individually to see which plugin caused the lockout.

  13. befree22
    Member
    Posted 6 months ago #

    @lothsun BWPS permits webmasters to change/obscure the login, admin and register urls with the secret key. If I ever face lockout due to obscurity, I will regain login, admin and register access by simply removing BWPS from the plugins folder? Please let me know if this statement is correct.

    FYI: I never obscured login/admin/register urls with the secret key but I was locked out of WP admin (kept being redirected to homepage) and after I removed BWPS from plugins folder, I regained WP admin access.

  14. lothsun
    Member
    Posted 6 months ago #

    @befree22

    If you change the name of the BWPS folder inside of the plugin folder it will be deactivated. Then you should have access to your admin area. DO NOT Delete the folder from wordpress via ftp, Use the wp-admin plugin delete button so that it removes its database entries. Deactivating the plugin is enough to remove the rewrites but it wont remove its tables from the database if you delete via ftp.

  15. lothsun
    Member
    Posted 6 months ago #

    @befree22

    FYI: I never obscured login/admin/register urls with the secret key but I was locked out of WP admin (kept being redirected to homepage) and after I removed BWPS from plugins folder, I regained WP admin access.

    If you were locked out without obscuring the login then either on of your other plugins/themes conflicted with bwps or one of the settings in bwps produced the problem. I can not stress this enough.

    Always check your entire site after each thing you change in BWPS to make sure it hasn't affected any other plugins or part of your theme.

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