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BruteProtect
[resolved] Locked out of sites (10 posts)

  1. purplebabyhippo
    Member
    Posted 10 months ago #

    I have just moved one of my wordpress sites to a new server & when I tried to log on it didn't recognise my password so I had to re-set via email. I the tried to log in again with the new password but it said I had the wrong username & then locked me out with the following message:
    Your IP (86.186.156.148) has been flagged for potential security violations. Please try again in a little while...
    I have this message for all the sites that have brute protect installed. Will this resolve itself in time? How can I solve it? Do I need to uninstall brute protect from all my sites by FTP?

    http://wordpress.org/plugins/bruteprotect/

  2. 3cstudio
    Member
    Posted 9 months ago #

    Two sites on the same host have this too for me as well:

    "Your IP (192.185.82.11) has been flagged for potential security violations. Please try again in a little while..."

    Nothing new has happened. Just started to notice this this week for both sites:
    http://hollandbuscompany.com/wp-login.php
    http://emergencyvehiclesplus.com/wp-login.php

    Help?

  3. 3cstudio
    Member
    Posted 9 months ago #

    The 2nd IP is just slightly different:
    192.185.8.11

  4. Sam Hotchkiss
    Member
    Plugin Author

    Posted 9 months ago #

    Hey Steve-- it looks like your server is reporting an internal IP address-- would you mind sending me FTP info (DM on Skype is good) and I'll take a peek?

  5. Sam Hotchkiss
    Member
    Plugin Author

    Posted 9 months ago #

    (I meant DM on Twitter)

  6. 3cstudio
    Member
    Posted 9 months ago #

    Hi Sam,

    Looks like the host did some digging too -- had a couple of 'maintenance' notifications (on both sites), then both sites are back up and running today. I'll keep you posted on their status if something changes. Thanks!

    S

  7. Sam Hotchkiss
    Member
    Plugin Author

    Posted 9 months ago #

    Thanks, Steve. We're going to be implementing an update in the next version of BP to prevent this from happening-- when the site is reporting an "internal" IP (192.*, 10.*, etc), it will call back to CAPTCHA to keep you from being blocked

  8. 3cstudio
    Member
    Posted 9 months ago #

    OK - if/when a captcha is in place, what/whom is then responsible for resolving the IP blockage: the host, designer/developer, BP...? And is the host alerted to such things somehow? Just trying to see where a user (such as myself) would turn first to get things resolved in the future... Thanks again, Sam.

  9. Sam Hotchkiss
    Member
    Plugin Author

    Posted 9 months ago #

    We'll put up a notice on the admin page to let you know what's going on, then it will be on you and your host to resolve the core issue. At some point, we may offer a premium support level, but that's not on the roadmap for the next 6 months

  10. 3cstudio
    Member
    Posted 9 months ago #

    Sounds good -- thanks Sam.

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