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Support Tickets v2
[resolved] List of Tickets (8 posts)

  1. mjsjake
    Member
    Posted 1 year ago #

    How do I show the list of tickets for the person who submitted them on the frontend?

    http://wordpress.org/extend/plugins/support-tickets-v2/

  2. kezakez
    Member
    Plugin Author

    Posted 1 year ago #

    Currently it only shows one ticket at a time to the user who submitted them, along with all the replies.

  3. mjsjake
    Member
    Posted 1 year ago #

    Just an FYI...
    Here's a-work-around for anyone needing to show a list of tickets and the status of each on the support page for each person that is logged into the site.

    I created a page template and directly accessed the wp-database to call the tickets. Plus I created a link to view each one too.

  4. mjsjake
    Member
    Posted 1 year ago #

    Oh... Thanks Kezakez for your reply. It's not often that an author will take the time.

  5. kezakez
    Member
    Plugin Author

    Posted 1 year ago #

    no worries, the source code is hosted here https://github.com/kezakez/Support-Tickets if you want to see if you can put your changes in a configurable way that works.

  6. casserlyprogramming
    Member
    Posted 1 year ago #

    Hi Guys, I have written a bit of code that deals with the issue above. It creates a shortcode (only way I know how to do this is to add to the functions.php for the theme) and it isn't ideal as you have to allow all people to see all tickets and no searching etc as of yet. However, it works well in my site and you WP dudes who are much better php devs than I am could probably do wonders with it.

    The code is hosted on the following github repo. Please feel free to change and use in your own projects. Please let me know if this is a horrible way of doing it (although I feel pretty safe as I stole a lot from the plugin itself :-) )
    https://github.com/casserlyprogramming/sc_ticket_list

  7. kezakez
    Member
    Plugin Author

    Posted 1 year ago #

    cool, if you find a good way to integrate it into the original plugin code I am happy to take a pull request. The repo is here https://github.com/kezakez/Support-Tickets/. I can do the work on wordpress.org so people who have it installed get the update.
    A short code is a pretty frequent request, but alas the project I use it on does not require it so I don't have the time.

  8. casserlyprogramming
    Member
    Posted 1 year ago #

    Just a note. I am still working on this as the form allows all kinds of spam at present which is not ideal. I will continue my work on this.

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