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Like Button Perpetually "Loading" (19 posts)

  1. crackedjar
    Member
    Posted 1 year ago #

    I posted this under a different topic, but this is more accurate. When on the media attachment page, the like button says "Loading" but never loads. On the carousel view, I have comment link but not like. The like button works everywhere else.

    Here's what I have tried.

    Switched to different themes, such as Twenty Twelve, Twenty Eleven & Twenty Thirteen.

    Disabled all plug-ins.

    Changed sharing settings from "on for all posts" to "turned on per post," and back again.

    Using standard post format and gallery post format.

    Switched from having the image linking to attachment page or to media file.

    I've tried each of these things alone and in various combinations, and I cant figure it out. It's driving me crazy because I've waited a long time to be able to have the like button and now that it's available, I can't get it to work for me! So frustrating!

    I also tried looking at "inspect element" and got this...

    When on carousel view -

    '<div class="jetpack-likes-widget-wrapper slim-likes-widget jetpack-likes-widget-loaded" id="like-post-wrapper-22410426-23122" data-src="http://widgets.wp.com/likes/#blog_id=22410426&post_id=23122&slim=1&origin=http://thisthingcalledmylife.com" data-name="like-post-frame-22410426-23122" data-attachment-id="23122" style="display: none; vertical-align: middle;"><div class="post-likes-widget-placeholder"></div><iframe class="post-likes-widget jetpack-likes-widget jetpack-resizeable" name="like-post-frame-22410426-23122" height="22px" width="68px" frameborder="0" scrolling="no" src="http://widgets.wp.com/likes/#blog_id=22410426&post_id=23122&slim=1&origin=http://thisthingcalledmylife.com" style=""></iframe></div>'

    When on attachment page view -

    '<div class="sharedaddy sd-block sd-like jetpack-likes-widget-wrapper jetpack-likes-widget-loaded" id="like-post-wrapper-22410426-23122-51893bba85b95" data-src="http://widgets.wp.com/likes/#blog_id=22410426&post_id=23122&origin=http://thisthingcalledmylife.com&obj_id=22410426-23122-51893bba85b95" data-name="like-post-frame-22410426-23122-51893bba85b95"><h3 class="sd-title">Like this:</h3><div class="post-likes-widget-placeholder" style="height:55px"><span class="button"><span>Like</span></span> <span class="loading">Loading...</span></div><iframe class="post-likes-widget jetpack-likes-widget" name="like-post-frame-22410426-23122-51893bba85b95" height="55px" width="100%" frameborder="0" src="http://widgets.wp.com/likes/#blog_id=22410426&post_id=23122&origin=http://thisthingcalledmylife.com&obj_id=22410426-23122-51893bba85b95" style=""></iframe><span class="sd-text-color"></span></div>'

    Maybe someone will know what this means and can tell me if there is something wrong there.

    Thanks!

    http://wordpress.org/extend/plugins/jetpack/

  2. crackedjar
    Member
    Posted 1 year ago #

    UPDATE: Like button loads on posts and pages for my readers and me. On images, some users get the "Loading..." in gray, and others can see and use the button. Once someone has "liked" the image, I can see & use the button myself. If I activate carousel, nobody can like the images (the link doesn't show).

  3. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Hi! Can you send me a link to an image in the carousel that has this issue? Thanks.

  4. crackedjar
    Member
    Posted 1 year ago #

    Hi Richard,

    I have a private blog, but I could send you a username/password and the link if you want. Please email me at amsheppard1 at gmail dot com. Thanks. :)

  5. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    That might be the source of the issue. Sites need to be publically accesible for Jetpack to function properly, but I can still take a look to see if it's something that can be fixed. You can email the login info to support@jetpack.me

  6. crackedjar
    Member
    Posted 1 year ago #

    Thanks, I've sent an email.

  7. crackedjar
    Member
    Posted 1 year ago #

    Oh, I might add that my site at wordpress.com is a private site, too, but the like button is working there, on newly uploaded test pictures, but not on pictures imported from my wordpress.org site.

  8. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Hi,

    Yeah, self-hosted sites and WordPress.com are a bit different in how things work; self-hosted sites definitely need to be publicly-accessible for Jetpack to function, otherwise it has no way of properly connecting to your site, whereas WordPress.com sites are, well, hosted by WordPress.com! :) Thanks for sending an email; I'll try to get to it today.

  9. crackedjar
    Member
    Posted 1 year ago #

    Thanks.

  10. crackedjar
    Member
    Posted 1 year ago #

    Any news on this? I would switch to wordpress.com, but my hosting is paid up for 6 more months, and I'd have to pay more money to get the same features on wordpress.com (no ads, custom design, more space when I need it).

  11. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Hi! Did nobody get to your email? I don't recall if I did it or not. If someone did reply to your email, can you reply to them again and ask for an update?

  12. crackedjar
    Member
    Posted 1 year ago #

    The last I heard was your post above from a week ago. I thought you had gotten the email, but just been busy.

  13. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I'm sorry but we must not have gotten your email or we would definitely have gotten to it by now. Can you try sending it again? Try doing it through our form here instead: http://jetpack.me/contact-support/ Remember to include a link to this thread as well.

  14. crackedjar
    Member
    Posted 1 year ago #

    O.K. I did it. Thanks, Richard.

  15. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I see it now, and I'll get right on it. Thanks!

  16. crackedjar
    Member
    Posted 1 year ago #

    Great, I appreciate it!

  17. crackedjar
    Member
    Posted 1 year ago #

    I received your reply. Thanks.

  18. davidyerle
    Member
    Posted 10 months ago #

    Hi,
    Sorry to bother, but I am having exactly the same issue. My website is not private and sharing is not off (though I do use another sharing plugin apart from Jetpack). I use WordPress 3.6.1 with a custom theme. My website is
    http://www.davidyerle.com
    Any idea what's wrong?
    Thank you very much!

  19. Tim Moore
    Moderator
    Plugin Author

    Posted 10 months ago #

    @davidyerle: please make a new post in the forum, rather than posting on months old threads. Thanks.

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