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Keeps saying my user name doesn't exist when I try to login (11 posts)

  1. jciglas1
    Member
    Posted 2 years ago #

    As of last night I suddenly cannot get into my website admin area as it keeps telling me my user name is not valid. I have double checked through our web host site (for in case it was a blonde moment and I forgot I had changed it) and it is still the same. I am unsure what to do in order to now get into the dashboard so I can post up a new sign up form for an event we have coming up.

    Help is greatly appreciated here.

  2. nickbates1
    Member
    Posted 2 years ago #

    I have the same problem, I wish I could talk to someone at WordPress

  3. lockettpots
    Member
    Posted 2 years ago #

    Hi

    Have you worked your way through these possible solutions?
    http://codex.wordpress.org/Login_Trouble

  4. jciglas1
    Member
    Posted 2 years ago #

    Yes I have, which is why I posted in the forum as there appears to be no logical reason for why I am now locked out of my own website. I an with you nickbates1 it would be good to speak to someone from wordpress who could actually help.

  5. esmi
    Forum Moderator
    Posted 2 years ago #

    WordPress is free software and this, volunteer-staffed, forum is the only support (unless you want to try hiring someone yourself). There are potentially dozens of reason why your username is not working. Start by working through all of these resources:
    http://codex.wordpress.org/Login_Trouble
    http://codex.wordpress.org/Resetting_Your_Password
    http://www.tamba2.org.uk/wordpress/phpmyadmin/

  6. nickbates1
    Member
    Posted 2 years ago #

    Thanks Esmi,
    I tried the first, no joy, then the second and not sure if I am stupid(dont answer that) but I can not find admin on any tool bad, heading or anywhere, what am I missing
    Nick

  7. esmi
    Forum Moderator
    Posted 2 years ago #

    Please try reading the page at the third link. You need to check the primary admin's username in your database.

  8. nickbates1
    Member
    Posted 2 years ago #

    Sorry esmi, what page at what third link. My main problem is when I try to log in to edit my web page I get a message saying it cannot find my site yet it opens my site in ordinary viewing mode but not editing mode, if you see what I mean
    Nick

  9. esmi
    Forum Moderator
    Posted 2 years ago #

  10. jciglas1
    Member
    Posted 2 years ago #

    Have finally discovered that my site was hacked...is all sorted now. Esmi, I do appreciate that it is free software and volunteer staffed and thank you for your help as well.

  11. esmi
    Forum Moderator
    Posted 2 years ago #

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