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WooCommerce - excelling eCommerce
Just unbelievable (5 posts)

1 star
  1. Jeff F.
    Member
    Posted 1 year ago #

    I just had a month long search for why a new function was not working with the Woo Commerce product add-on. Submitting a ticket and they kept coming back with stuff that made me looking in my child theme when all along it was a "big" change to the structure of the add-on and and why the authors could not have considered that is beyond me.

    That coupled with the fact that they've had to have ten upgrades in less than two months since updating the plug-in brings me to recommend you look elsewhere.

  2. jehosophat
    Member
    Posted 1 year ago #

    Let's break this down a little. Let me say from the outset, I have nothing to do with the Woo product team.

    If what you mean by "the Woo Commerce product add-on" is the free plugin, or it's one of the the pay plugins, by your own description, you've received heaps of support on the Woo support ticket system.

    Your main complaint seems to be that it took them a while to find the bug for you, and for heavens sake, why couldn't they have figured it out sooner...

    Second complaint seems to say, 'why can't they get it right the first time, why do they have to have so many maintenance releases?'.

    There's no such thing as a perfect release, especially a major one like 2.0.

    You seem to equate the number of maintenance releases with a shoddy product. On the contrary, it shows an active development team repairing bugs as they find them.

    And as a relevant aside, any web designer (customer) worth his salt always applies and tests updates in a development environment, before applying updates to a production system.

  3. Jeff F.
    Member
    Posted 1 year ago #

    I retract the severity of my statement, I was very upset. I still think that there could have been more done.

    @jehosophat

    And as a relevant aside, any web designer (customer) worth his salt always applies and tests updates in a development environment, before applying updates to a production system.

    Tough talk on the web when you supposedly have nothing to defend. Glad these aren't in person.

  4. Jeff F.
    Member
    Posted 1 year ago #

    jehosophat -To make such a bold, insulting statement about being worth my salt, is uncalled for.

  5. jameskoster
    Member
    Plugin Author

    Posted 1 year ago #

    I'm sure @jehosophat was not trying to cause offense.

    That said his comment is absolutely correct. You should never perform updates live on a production site without testing. Especially for a big release like 2.0. For future reference please have a read of this document: http://docs.woothemes.com/document/woocommerce-2-0-update-process/

    Sorry that you had a bad experience with our support. It is worth noting though, that the majority of issues submitted are caused by third party themes and plugins. So it's natural that our staff inspect these things first. Hopefully we can do better next time and turn that 1 star into a 5 star.

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