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Jetpack_ID error (31 posts)

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  1. hervemaza
    Member
    Posted 1 year ago #

    Hello everybody,

    I've just installed Jetpack pluggin. But I can't connect to WordPress. I received this error :

    "Error Details: Jetpack ID is empty. Do not publicly post this error message!"

    What is the Jetpack_ID ? Why it is empty ?

    I've tried to uninstall et reinstall the pluggin but I always have the same result.

    It's a new install of WordPress 3.5.1.Someone could help me ?

    Thnk You

  2. jenawan
    Member
    Posted 1 year ago #

    After you installed Jetpack pluggin, there is a button to the right where it says 'connect to wordpress.com'. All you need to do is to sign in with your WORDPRESS username and password, and you are good to go. (Note: the WordPress account)

  3. hervemaza
    Member
    Posted 1 year ago #

    Thank you for helping me.

    Yes. It's at this time I receive this error. After clicking the error appear before asking me my username and password. I can't do nothing.

  4. jenawan
    Member
    Posted 1 year ago #

    Don't know exactly your step-by-step installation process. It sounds like you haven't exactly installed the plugin. Maybe something with your installation file, although you said you already uninstalled and reinstalled. It depends if you install directly into your WP through front end (click of button install) or back end (manual loading into wp-content/plugins).
    Not to complicate matters, I would suggest you really verify the plugins file (complete and not corrupted), because your error says "Error Details: Jetpack ID is empty. Do not publicly post this error message!"

  5. hervemaza
    Member
    Posted 1 year ago #

    I installed it directly into WP. I will try with FTP process.

    Thank You for the idea.

  6. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    If you keep experiencing the issue, can you please try installing the Jetpack Compatibility Plugin so we can see some additional information from your site?

    1) Download the plugin from http://plugins.svn.wordpress.org/jetpack/branches/jetpack-compatibility-test.zip
    2) Upload the plugin to your site via Dashboard -> Plugins -> Add New.
    3) Activate the plugin and go to Plugins -> Jetpack Compatibility Test.
    4) Click the "Select All" button.
    5) Send us the test results via this contact form:
    http://en.support.wordpress.com/contact/?jetpack=needs-service

    Thanks!

  7. hervemaza
    Member
    Posted 1 year ago #

    Je crois que vous parlez français donc autant en profiter. J'ai envoyé les infos via le formulaire mais je ne sais pas si vous l'avez reçu car je n'ai eu aucune nouvelle depuis 4 jours et je n'arrive pas à voir s'il y a suivi ou pas.

  8. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @hervemaza Although I do speak French, we must speak English, sorry! :)

    I replied to your email on the 4th, but I'm afraid I don't have any update about the problem yet. Other users reported similar issues, and the issue seems to be specific to some hosting providers, but we haven't found what's causing the problem yet.

    I'll get back to you as soon as I have some news!

  9. hervemaza
    Member
    Posted 1 year ago #

    I Don't think it's caused by provider because I have two blog working with WP. the 1st one is http://www.atypikrevient'fr and jet pack work well. With à soudomained i have create à second blog whit this soudomained Barcelone.atypiktevient.Fr the problème is only with the last one. They have the same provider...

  10. jenawan
    Member
    Posted 1 year ago #

    Essayez de re-installation de Jetpack plug-in.

  11. hervemaza
    Member
    Posted 1 year ago #

    Have you some more information ? It still not working ! Have you read my last message about the provider ?

    My two blog have the same provider but it doesn't work only for one.

  12. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @hervemaza We're still working on the problem, and I have just sent you a new email with more information.

  13. hervemaza
    Member
    Posted 1 year ago #

    @Jeremy, I saw a change. Now the problem is :

    Quelque chose est allé de travers alors qu’il n’aurait pas dû. Vous êtes probablement chanceux : access_token
    Essayez de vous reconnecter.

  14. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Thanks for the update! We'll have another look and I reply to your email.

  15. ocolette
    Member
    Posted 1 year ago #

    hello everybody, do you find any solution to this issue ? because I have the same problem at this time... re install don't work it's only about my public wordpress, my local wordpress work and jetpack is activate ????
    Thanks in advance for your help

  16. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Unfortunately we still haven't found what's causing the issue. I see you have also contacted us via email, so I replied to you there.

  17. welmoed
    Member
    Posted 1 year ago #

    Hi,

    I seem to have the same issue for a customer's website I'm working on. What can I do?

  18. Jan van Kempen
    Member
    Posted 1 year ago #

    Same problem here! jetpack_id ERROR. Cant reach the WordPress.com login. This is my main site so I depend on it. Hosting it @ Ermis.nl

    Looks like a big problem if you're still looking for a solution after 4 months! Please keep me posted on any developments.

  19. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    @welmoed and @Jan van Kempen - if you need help, please start your own threads in the JetPack SUPPORT forum (this is not that - it's reviews) - here:

    http://wordpress.org/support/plugin/jetpack#postform

    You also need to include details about your site/issue.

  20. Jan van Kempen
    Member
    Posted 1 year ago #

    So it isn't helpful for the developer to know there are many more people struggling with the same issue?

  21. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Posting a new thread actually accomplishes that more effectively and it's much easier to help one person per thread. Please also see the forum guidelines:
    http://codex.wordpress.org/Forum_Welcome#Where_To_Post

  22. welmoed
    Member
    Posted 1 year ago #

    Ok, I did! Thanks for your reply!

  23. Jan van Kempen
    Member
    Posted 1 year ago #

    Ok, thanx, I'll try that.

  24. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Hi all!

    We have just released Jetpack 2.3.2, and we have included a fix that should solve this "Empty jetpack ID" error.

    Let me know if it works!

  25. lebirne
    Member
    Posted 1 year ago #

    Hi Jeremy, I just tried out 2.3.2, still the same error for me

  26. hervemaza
    Member
    Posted 1 year ago #

    Hi Jeremy.

    I've got the same issue : "access_token"

  27. removemyjunk
    Member
    Posted 1 year ago #

    could not find the issue

  28. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Sorry about that!

    Could you all use Jetpack's Debugger module to send us some more information about your site?

    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says "click here to contact Jetpack support."
    4) Fill in the description box and your name and email address.
    5) Click the "Contact Support" button.

    Thanks!

  29. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 12 months ago #

    Could you all try to update to WordPress 3.6, and let me know if it helps?

    Thanks!

  30. hervemaza
    Member
    Posted 12 months ago #

    It's rock ! YEAHHHHHHHHHHHH

    Thank You very much for all your work. With the wordpress update I had connected my blog to wordpress.

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