WordPress.org

Ready to get started?Download WordPress

Forums

[resolved] Jetpack WordPress Stats showing incorrect count (42 posts)

  1. dsartain18
    Member
    Posted 2 years ago #

    I'm running Jetpack for the WordPress.com stats, and a few minutes ago it dropped visits from my stats. It said over 1400 views for all time, down it says 958. I also had 32 views for today, now it shows 0.

    I'm running Jetpack version 1.2.1

  2. Barclay
    Member
    Posted 2 years ago #

    Same thing just happened to me. It's all messed up...went from 3000+ visits to 107. Weird thing is the bar graph is still showing correct numbers per day....

  3. dsartain18
    Member
    Posted 2 years ago #

    Yeah, the bar shows the correct numbers for me as well.

  4. Barclay
    Member
    Posted 2 years ago #

    Hopefully this is a temporary problem and the info isn't lost and since it happened to us at the same time, it's gotta be on their end.

  5. thereelbits
    Member
    Posted 2 years ago #

    I am having the same problem. The "At a Glance" is showing the correct figures for the day, week and month, but all other information has dropped or reset to 0.

    Summary Tables show that no data has been recorded for 2011. However, as mention, At a Glance shows that each month has the right amount of data (e.g. this month should be almost 60,000, it says zero on the summary page). It is also saying 0 view for today, where the At a Glance has (accurately) recorded almost 700 visits.

    I'm on Bluehost if there is any commonality there?

  6. renatorm
    Member
    Posted 2 years ago #

    Hello,
    my stats are gone?!
    No referrers
    No search terms
    No top posts or pages...etc..

  7. Barclay
    Member
    Posted 2 years ago #

    GoDaddy myself, but I'm assuming it's a Jetpack prob since it happened to us all at basically the same time.

  8. blogsaboutstuff
    Member
    Posted 2 years ago #

    Just lost 10,000 all time views BUT it's given me stats for one of my formant WordPress sites.

    Curiouser and Curiouser.

  9. blogsaboutstuff
    Member
    Posted 2 years ago #

    Oops, for formant, read dormant.

  10. Barclay
    Member
    Posted 2 years ago #

    @blogsaboutstuff

    You are correct sir....it's showing my stats from my old wordpress.com site....strange

  11. renatorm
    Member
    Posted 2 years ago #

    same here, I have stats from my old blog on wordpress.com

  12. blogsaboutstuff
    Member
    Posted 2 years ago #

    It's nice to see people still visiting my old site, even if it is in their ones... and ones.

  13. Robotnyheter
    Member
    Posted 2 years ago #

    Same problem here with Jetpack 1.2.1 on WordPress 3.2.1.
    The graphs show correct number of views but the text says "0 views today".

    Hmm.. interesting. So it's showing stats from my old wordpress.com site? That explains why there are more views in 2010 than 2011.

    I have my site hosted on Hostgator FYI.

  14. thereelbits
    Member
    Posted 2 years ago #

    Yes, it is showing stats from my old WordPress.com site. Is it because our API is taken from there?

  15. lucylastik
    Member
    Posted 2 years ago #

    Well you gents have certainly reassured me...

    My at-a-glance graph is still populated (though today's number seems to be stuck at 153... coincidence?). But the numbers below for all-time views, views today, and views on my busiest day are 0, 1 and 1 respectively. Which is rubbish as I get around 150 hits a day.

    Referrers, top posts etc. have also gone blank.

    I have a dormant site too and was wondering if these new numbers refer to that.. coincidence?

    also on bluehost but am guessing this is a jetpack thing.?

    lucy

  16. lucylastik
    Member
    Posted 2 years ago #

    is anyone's total going up on the histogram for today?

  17. thereelbits
    Member
    Posted 2 years ago #

    Yes, my total is going up on the At A Glance histogram thingy. It's gone from about 630 when I first looked to 730, so I am having visitors today.

    It makes sense that it seems to be drawing data from the old WordPress.com site, which would explain why I have no data after October 2010, which is when I switched over to a hosted server.

  18. thereelbits
    Member
    Posted 2 years ago #

    I'm terrified to hit the "Disconnect from WordPress.com" button in Jetpack for fear that I'll lose all stats...

    However, that seems to be the issue: the connection with WordPress.com. What's really confusing is that the histogram is stilla accurate, so it must be drawing current data from somewhere!

  19. dsartain18
    Member
    Posted 2 years ago #

    Right, so is there anyone paying attention that can actually fix this? lol

  20. lucylastik
    Member
    Posted 2 years ago #

    Reelbits,

    I don't entirely follow... I suspect I'm not as technical as you!

    Are you saying that you changed hosting server, and that you used to use wordpress's own server before Oct 2010? (I didn't even know wordpress had a server of their own that users could use but anyway). Thing is, I haven't swapped server: I've used bluehost throughout. But what I have noticed is that the data being pulled through seems to come from a different site I have at bluehost, which presumably is some old jetpack file, rather than my new/active site.

    Why the swap from one to the other should suddenly make a difference now though makes no sense at all to me though. :-(

    Lucy

  21. blogsaboutstuff
    Member
    Posted 2 years ago #

    I've disconnected before because it was so tempting. You won't lose stats info. It just takes 20 odd minutes to gather them up again.

  22. lucylastik
    Member
    Posted 2 years ago #

    I did deactivate jetpack and disconnect from WordPress.com (probably a bit rash there) but reconnected and my histogram data is still there. So hopefully that means you can do it too - but it doesn't fix anything!

  23. nbostic
    Member
    Posted 2 years ago #

    Look in the upper right hand corner. At least on my site, it's showing the one official WordPress.com site I've registered instead of the site I'm trying to show stats on (formerly via the API key I believe).

    The only change was doing the latest Jetpack update.

    Like others, the histogram looks like it might be updating correctly, but all of the other data tables are showing nothing. I really hope this gets fixed since this is fairly obviously a Jetpack bug.

  24. lucylastik
    Member
    Posted 2 years ago #

    Yep Nbostic, the wordpress.com site showing in my top right hand corner is my original dormant one.

  25. KatyDigg
    Member
    Posted 2 years ago #

    I am having the same problem. The "At a Glance" is showing the correct figures for the day, week and month, but all other information has suddenly dropped or reset to 0.

  26. petercliff
    Member
    Posted 2 years ago #

    Yes, I am having similar problems, except the "At a glance" chart is correct for the website I have logged into, but the other figures and pages visited etc, are for a completely different website that I also own!

    So 2 sets of data, one set for a website I have not logged into!

    No doubt they will sort it out soon.

  27. thriftytoday
    Member
    Posted 2 years ago #

    Same here!

  28. nbostic
    Member
    Posted 2 years ago #

    The histogram is correct (I think since the two sites appearing to be pulled are vastly different in traffic numbers), but the all-time, views today and busiest day are definitely pulling from the wrong site stats.

    Thanks for the link Ipstenu, report submitted.

    I've tried deactivating Jetpack, deleting it, deactivating all plugins except Jetpack and none of that seems to make a difference.

  29. lucylastik
    Member
    Posted 2 years ago #

Topic Closed

This topic has been closed to new replies.

About this Topic

Tags