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Jetpack update won't update (godaddy host) (2 posts)

  1. mostfavoritest
    Member
    Posted 2 years ago #

    I host through godaddy. Within a week or two of installing wordpress on my site thru godaddy, I noticed that I had to update jetpack (plugin update notification on dashboard). I have attempted several times to do so. I always get the same message. After 4 or 5 hours of waiting, I close the window. When I log in again, I see:

    An automated WordPress update has failed to complete - please attempt the update again now.

    What am I doing wrong? wp: v3.2.1, jetpack v1.1.2
    This is what I see when I am updating.. it never changes:

    The update process is starting. This process may take a while on some hosts, so please be patient.

    Enabling Maintenance modeā€¦

    Updating Plugin Jetpack by WordPress.com (1/1)

  2. Tim Moore
    Moderator
    Plugin Author

    Posted 2 years ago #

    This error typically indicates that your host's server is having trouble downloading the update from the WordPress.org repository. There are a couple of things you could try:

    1. Manually download the files and install them via FTP: http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation

    2. Submit a support ticket with GoDaddy and see if they can identify an issue between their server and the plugin repository.

    Please let me know if this helps. You can always get Jetpack support through the support page: http://jetpack.me/support/

    Thanks,

    Tim

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