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Jetpack stats trouble (27 posts)

  1. Alain Verheij
    Member
    Posted 2 years ago #

    My Jetpack stats kept giving the error

    We were unable to get your stats just now. Please try again.

    So I decided to deactivate and reactivate the Jetpack plugin.
    Now it still gives the same error, and when I click on 'site stats' I see it has erased all stats from the past months :( :(

    how can I fix this and get everything back & working?

  2. Marj Wyatt
    Member
    Posted 2 years ago #

    I had noticed that stats were not displaying conveniently in wp-admin when I updated the plugin to 1.2.2 a week or so ago so I reloaded the older version of the plugin and all was good until this morning when I got the error you noted, Alain.

    I still have my stats history when I click on View All but the wp-admin widget is failing. This "enhancement" that took away the functionality of the old wordpress.com stats plugin is not a forward step, in my opinion. When I analyzed error logs at my site, I noticed many errors related to Jetpack stats.

    If no one is going to address these issues, can we have the old plugin back, please?

  3. bloggitivity
    Member
    Posted 2 years ago #

    Exact same problem here that MarjWyatt describes on both my sites running WP 3.2.1 with Jetpack 1.2.2. Getting the "We were unable to get your stats just now. Please try again." but can view the ongoing stats after clicking on "View all".

    So it works, but it's certainly an inconvenience.

  4. mparish
    Member
    Posted 2 years ago #

    I am having the same issue and getting the same error message. I believe it started doing this earlier today around 9:00a.m. 12/08/2011. I have deactivated, reactivated, deleted, and reinstalled, and reconnected. Still no go. I would have to say something is up. I am running wordpress 3.2.1

    I am wanting to say this started to happen right after I updated All in One SEO Pack to version 1.6.13.5 today.

  5. mparish
    Member
    Posted 2 years ago #

    Well I just deactivated All in One SEO Pack to make sure something was not acting incompatible with one another in some way, but that is not the case. I can say it was working after the jet pack update to version 1.2.2 It seems to be isolated to this very day.

  6. I'm pretty sure something's up with the server. I've pinged a dev.

  7. Sorry for the trouble! This seems to be system-wide, but limited to just the Dashboard module, so we're looking into it.

    For now, the graph in your main Site Stats section should work just fine.

  8. mparish
    Member
    Posted 2 years ago #

    If you click the stats section it will come up. Just not in the dashboard. Also if you try to access your website subscribers it will give the same error.

  9. brancht
    Member
    Posted 2 years ago #

    Something happens everytime they issue anb update. Going forward I'm not going to update Jetpack until they debug the damn release.

  10. mparish
    Member
    Posted 2 years ago #

    Well, for the most part, you can't get to upset. It seems the core functionality works and the plugin is free. If they were charging money for it, then I could understand a lot of frustration.

    I guess we will have to wait and see how long it takes them to get a resolution.

  11. Rafa Poveda
    Member
    Posted 2 years ago #

    Same here. I have installed the new version of Jetpack and all stats have gone away.

    Is there any way to recover them?

  12. Tim Moore
    Moderator
    Posted 2 years ago #

    Hi all,

    We've deployed a fix that should take care of this. Please check your stats again and let us know if they are working.

    Thanks,

    Tim

  13. Alain Verheij
    Member
    Posted 2 years ago #

    Thanks, stats are showed again,
    but due to deactivating and reactivating Jetpack
    I lost all past stats and blog followers/subscribers.

    Can you get those back for me?

  14. Marj Wyatt
    Member
    Posted 2 years ago #

    My stats are back again today. I am running the latest version and all of my historical stats are still available.

    I'm a little concerned about the news in this thread that deactivating and reactivating the plugin puts the stat history at risk though. I hope the developer will respond to that.

  15. brancht
    Member
    Posted 2 years ago #

    Fixed here.

    Tom

  16. mparish
    Member
    Posted 2 years ago #

    Issue was resolved for me early this morning. Thanks.

  17. Rafa Poveda
    Member
    Posted 2 years ago #

    Here not working yet.
    I can only see today stats :/

  18. Nalates
    Member
    Posted 2 years ago #

    I'm on 3.2.1 and Jetpack 1.2.2 and hosted at GoDaddy. Win Vista 32 and Chrome (auto-updating).

    A couple of weeks ago I upgraded to Jetpack Stats. I had a password problem. Changing the password got that fixed. Things worked fine for a week or so. Now for about a week I've gotten the error We were unable to get your stats just now. Please try again.

    The error comes up pretty quickly on the main admin dashboard page. Going to Jetpack->Site Stats never gives an error or shows the stats. The 'W' in progress graphics shows for as long as I'll let it run.

    Help...

  19. supersnapp
    Member
    Posted 2 years ago #

    My stats stopped do not appear for November on one blog, and are missing November and December for another blog as soon as I began using JetPack. What was wrong with the old stats, why did I need to upgrade to this feature, so that WordPress could track my statistics? There also seems to be no technical improvements to the "JetPack" statistics over the standard statistics I have been using for years in WordPress.

    I am pretty unhappy with it, it seems like more a move Microsoft would pull, a limited value or negative value feature, which puts them in control. Its also very Microsoft like in that JetPack does not appear to have been properly tested. I have spent hours playing around with JetPack statistic now, and see absolutely no benefit. Can I have my old stats back WordPress?

  20. Marj Wyatt
    Member
    Posted 2 years ago #

    @supersnap, even though my stats are working (about 90% of the time), I am in agreement with you. The main "features" of jetpack seem to be a bundle of mostly free utilities that I wouldn't want to implement in an all-inclusive plugin and a couple of paid utilities for which I have no use.

    The admin dashboard widget, although merely a convenience, is unreliable, at best. Having to click through to the main JetPack dashboard to view what ALWAYS worked with the old plugin in wp-admin is a P-I-T-A. :)

    I don't expect that anyone will resurrect the old stats plugin just because the new one doesn't work but I wanted to show a little solidarity.

  21. BryanThomasS
    Member
    Posted 2 years ago #

    Now I have had this error for three days. I deactivated then reactivated the plugin. What the heck do I do to fix it?

  22. MD_bowhunter
    Member
    Posted 2 years ago #

    Hey everyone, the message "We were unable to get your stats just now. Please try again." is back! Will this be resolved AGAIN any time soon? I need to have my stats daily and can not afford to lose a few days by deactivating or updating etc. Why does this seem to be a repeating problem?

  23. Aushiker
    Member
    Posted 2 years ago #

    Hi

    Seems that the Jetpack no graphics issue is back again, well least for me. This follows upgrading to WordPress 3.4. Jetpack is 1.3.4.

    All other aspects of the statistics plugin seem to be working okay.

    Any suggestions on a fix?

    Thanks
    Andrew

  24. lydiamunoz
    Member
    Posted 2 years ago #

    I have the same problem. The only thing not working is the graph of the top.

  25. opus77
    Member
    Posted 2 years ago #

    When I click on Stats I get the spinning logo forever with a blank page. I just updated Jetpack today on my 5 sites and the stats are not working on any of them,

    I checked the stats on each site just before updating and it was working everywhere, So, it must be the update...

  26. Aushiker
    Member
    Posted 2 years ago #

    I have been lucky and overnight my statistics graph has come back. In the meantime I had contacted Jetpack support and had got a quick response so suggest if anyone is still experiencing problems to do the same.

    Regards
    Andrew

  27. iagofraga
    Member
    Posted 2 years ago #

    Hi,

    Among those of you that had this problem with WordPress 3.4. and Jetpack 1.3.4 (normal updating arround July 2012), has any of you found a solution?

    Thanks!

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