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Jetpack stats lost (25 posts)

  1. Alain Verheij
    Member
    Posted 2 years ago #

    I lost all my Jetpack site stats
    after I deactivated and reactivated Jetpack.

    Of course I need to get those back.. please help

  2. Ben Andersen
    Member
    Posted 2 years ago #

    I got the same problem today. Did you find a solution??

  3. Ben Andersen
    Member
    Posted 2 years ago #

    Is this a defect or is it the way it should work so it's possible to reset the stats?? Their support does not answer...

  4. Alain Verheij
    Member
    Posted 2 years ago #

    Unfortunately this was never resolved...
    Their support did answer,
    but never came back to me with a solution
    :-(

  5. Ben Andersen
    Member
    Posted 2 years ago #

    The support haven't even answered me in 3 days. I wrote that I would pay to get the old stats back. Not that it's a commercial site but I would really like the stats back for my webcreation since 2008.

    I would be happy even for the raw data even if I can't get it back in the stats view.

    Did they say if it's a defect that is being addressed?

    Do you have an email address for the support?

  6. Alain Verheij
    Member
    Posted 2 years ago #

    Sorry for the loss of your stats. We have identified that this is a bug and are working on a fix. This may take some time to figure out, but we have flagged your support ticket and when a solution is provided we will notify you that the fix has been applied.

    this was from support at wordpress dot com
    contact name was Wes

    November 2011.

  7. Ben Andersen
    Member
    Posted 2 years ago #

    Ok, nothing about getting the stats back. If they take daily backups of the stats it might be possible to pay them to get the stats back. That's what I'm hoping.

    I haven't found any open bugtracking for jetpack.

    Well, I will never trust jetpack or any other cloud service with my data if I can't make backups myself.

  8. Dave333
    Member
    Posted 2 years ago #

    Well, I will never trust jetpack or any other cloud service with my data if I can't make backups myself.

    Exactly! When the stats were kept on my server using WP Stats I never once had a problem in all the years I've used it on over 8 websites. With the promise of all the greatness that Jetpack would bring I stupidly went and installed it on half of those sites. I should have only tried it out on one website as I've now spent many hours dealing with all the problems caused by Jetpack.

    WordPress, if you are going to insist on pushing such a crappy service such as Jetpack on your users the least you can do is support them and help your users through all the bugs and problems it causes.

    Better still, just ditch it. There is no need for WP.com and WP.org to be combined. WP.com offers nothing that WP.org doesn't already have. It was a stupid idea to begin with.

  9. Ben Andersen
    Member
    Posted 2 years ago #

    Hey I found something!

    I installed the plugin WP-Stats-Dashboard and noticed that Blog ID is a setting. In the help it says "Make sure the Jetpack plugin is installed and configured. Your blog-id will be automatically filled in by this plugin".

    And when I view the stats in WP-Stats-Dashboard my old stats are displayed! But they end just when the new reset stats start in the Jetpack view.

    Somehow the internal id for my blog is changed? But how can wp-stats-dashboard find my old stats when it relies on Jetpack and Jetpack runs on some new id??

  10. Ben Andersen
    Member
    Posted 2 years ago #

    Ok I solved it!!!

    The problem was in jetpack_options in the table wp_options:

    In stats_options:
    s:7:"blog_id";i:xxx

    In jetpack_options
    a:7:{s:2:"id";i:yyy

    I changed yyy in jetpack_options to xxx in stats_options.

    For some reason the id in jetpack_options had changed!

    I hope this helps somebody else! Now life is more fun when the stats are back. Whew! =)

    I don't know if this is a Jetpack defect or not. The Automattic support has not gotten back to me on my support request. I did loose 3-4 days of stats but that's better than loosing all the old stats..

    Good luck!

  11. Alain Verheij
    Member
    Posted 2 years ago #

    Wow, good for you!! Nice.

    In the meantime though I have built up some nice new stats,
    so I will have to choose between old & new stats,
    is that correct?

  12. Ben Andersen
    Member
    Posted 2 years ago #

    Yes, I believe so. I will ask the support if they can merge the stats and let you know. If they ever contact me that is.

    But I think you can safely go back and forth between the stats, at least I've done that. And you could take screenshots or gather data some other way of your old stats if that's useful for you.

    Just check if you have different id:s in those two option columns under the wp_options table. And then you can set the jetpack to either the old or the new id depending on which stats you want to use for the moment. Ofcourse current stats will be registered on whichever of the instances are active at the moment.

    Btw, WP-Stats-Dashboard, has some nice features. It builds on the same stats as Jetpack like I said above.

    It would be interesting to know if the id:s are different in your db as well. So we can let them know it's probably the same defect.

    Good luck to you!

  13. Alain Verheij
    Member
    Posted 2 years ago #

    Thanks Ben! I hope support will answer...

  14. Ben Andersen
    Member
    Posted 2 years ago #

    You can always see your old stats if you find the old blog_id by visiting:

    https://dashboard.wordpress.com/wp-admin/index.php?page=stats&blog=xxx

    where xxx is blog-id.

    That's the answer I got from the support. We can't merge them right now, maybe in the future.

    Let me know if you have trouble finding the id.

  15. aldolat
    Member
    Posted 2 years ago #

    I lost my stats too. Until January 6th I had a blog_id. Starting from January 7th I have another blog_id, and this wiped all my stats.

    I tried to revert back my old blog_id without success.

  16. adampetrie
    Member
    Posted 2 years ago #

    This is unbelievably disappointing. I am going through the same thing right now and have gotten no help from the forums or the Jetpack support form.

    Whats worse, all of Jetpack subscribers I had accumulated are gone now and I have no way to even import them into a new blog.

    WordPress people if you're reading this - you hailed the wonders of Jetpack and have now left a lot of us up shit creek. Not cool.

  17. aldolat
    Member
    Posted 2 years ago #

    @adampetrie
    Have you tried to use Jetpack in a localhost environment?

  18. Ben Andersen
    Member
    Posted 2 years ago #

    adampetrie: have you tried to find your old id?

    Try and see if you have different id:s in the following settings..

    See wp_options:

    In stats_options:
    s:7:"blog_id";i:xxx

    In jetpack_options
    a:7:{s:2:"id";i:yyy

    And then you can change the jetpack_options to the same as stats_options and you're back to normal.

    You can also try to go to
    https://dashboard.wordpress.com/wp-admin/index.php?page=stats&blog=xxx
    where xxx is the id in stats_options.

    Hope it works for you! I know how frustrating this is.... :(

  19. adampetrie
    Member
    Posted 2 years ago #

    Thanks Ben72,

    Yes I tried this and can retrieve the stats, however my subscribers are no longer notified when I publish nor do new subscribers get attached to the correct blog id.

    It seems that your fix (which is quite a good one considering) only sorts out the appearance of the stats page, not the underlying connection.

    As I'm writing this tho, I'm wondering if the blog id is used elsewhere to connect the subscribers to the correct blog. I'll have to look into that later.

    Problem is, now I have two sets of stats and 2 sets of subscribers.... ugh.

    Thanks for your input tho.

  20. adampetrie
    Member
    Posted 2 years ago #

    For anyone who stumbles upon this wondering about a solution. WordPress did get back to me and was able to restore my stats.

    http://wordpress.org/support/topic/jetpack-stats-and-subscribers-not-working?replies=4

    May the schwartz be with you.

  21. Ben Andersen
    Member
    Posted 1 year ago #

    When upgrading to the latest wp version my jetpack_options id was changed again! And when I connected jetpack again my stats was zero. I disabled all plugins before upgrading. The solution was again to change the jetpack_options id back to what was in stats_options. I think this is buggy?
    Next time I will try not to disable jetpack and see if that helps.

  22. igamemom
    Member
    Posted 1 year ago #

    Any one figure out ways to get back the subscriber list? I am having the same problem - after reconnect Jetpack, I lost all my subscribers. I don't care much about stats, since I use google analytics. I hate to lose all my followers.
    HELP PLEASE!!

  23. Ben Andersen
    Member
    Posted 1 year ago #

    I know how frustrating this is!

    Can you try and lookup your old id and search for all places it's in using a backup of your page. And then change in those places in the new db where there now is a new id.

    I hope you will succeed!

  24. igamemom
    Member
    Posted 1 year ago #

    i put in support request at wp.com. They helped me move the subscribers over to my self-host blog. Now I lost the 3 weeks followers, but get the old followers of 3 months back. It is not perfect, but I will take it. Thanks for help! Looks like you are the help guy here. Appreciated your time.

  25. archondigital
    Member
    Posted 1 year ago #

    I have the same problem. I lost stats from 2007 to present.

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