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[resolved] JetPack Stats hang - all multisite sites (8 posts)

  1. Jive Dig
    Member
    Posted 11 months ago #

    JetPack stats just stopped loading out of nowhere. They've been fine for months. I have a multisite install, and all sites are connected via my same wordpress.com account.

    When I go to check the stats I get the spinning W for hours. It never loads. I tried reinstalling JetPack with no luck. No new plugins either.

    http://wordpress.org/plugins/jetpack/

  2. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.me/contact-support/

    Make sure to include a link to this thread in your message.

  3. Jive Dig
    Member
    Posted 11 months ago #

    No problem, the site is live here: http://www.domingobeats.com

  4. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    I see an error on your site right now:

    Fatal error: Call to undefined function edd_get_download_sales_stats() in /home/beatmind/public_html/wp-content/plugins/edd-beatminded/includes/templates/single-download.php on line 36

    Let me know once you've got that fixed up, and then we'll look at the stats issue.

  5. Jive Dig
    Member
    Posted 11 months ago #

    Yeah I'm sorry.. I'm having a roles issue right now that the dev of User Role Editors is helping me work through... edd is disabled right now, which is why that error is showing. I'll post back when I'm ready to get on the Jetpack issue.

    Thanks!

  6. Jive Dig
    Member
    Posted 11 months ago #

    Okay, roles issue sorted. Still no luck with the stats.

    Also, there is a number 2 showing next to the Jetpack tab in the dashboard, like an update notice. But there are no updates available. The 2 is always there though.

    And at the bottom of the main jetpack module page, it says "Checking email updates status…" endlessly.

  7. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    I see a problem with your Jetpack connection on our end. Can you try disconnecting and reconnecting it, please?

  8. Jive Dig
    Member
    Posted 11 months ago #

    I actually disabled it yesterday... i've had nothing but problems trying to get Jetpack to play nice with this multisite. Not to mention endlessly disabling modules and reconnecting to wordpress.com every time I delete and reinstall. I'll to reconnect when I get a free minute, but I may be done trying it.

    I appreciate you looking into it further though. Thanks.

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