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[closed] Jetpack Stats and Subscribers not working... (25 posts)

  1. adampetrie
    Member
    Posted 2 years ago #

    I've read a few threads out there similar to this, but none are recent or cover my issue specifically.

    Recently I backed up my production wp db to my local environment and in doing so my production site requested that I reconnect to WordPress.com. When I did that all of my stats and subscribers were erased and my local install started tracking stats that should have gone to my production site.

    Reading through the forums I found similar issues with solutions involving manually changing the wp_options table. I followed them and my production stats are back and still tracking, however I just published a new post and none of my subscribers were notified.

    Yesterday I contacted WordPress.com support but have yet to hear back. Can anyone out there offer any solutions/other avenues for support?

    Thanks in advance.

  2. adampetrie
    Member
    Posted 2 years ago #

    Anyone? Please? I cannot believe I'm the only person to have run into this.

  3. Andy Skelton
    Member
    Posted 2 years ago #

    Hi, Adam,

    This issue occurs because Jetpack does not know when it is running in a copy and not the production site.

    I found your support request and fixed the database records in the Jetpack service. You should be able to disconnect and reconnect Jetpack on your production site to restore full service.

    Please accept my apology. We are aware of this difficult issue and looking for a way to resolve it. In the interim, please avoid running an exact copy of your blog on any other server.

    Thanks,
    Andy

  4. adampetrie
    Member
    Posted 2 years ago #

    Andy,

    Many, many thanks for sorting this out. I was beginning to think that I had been forgotten.

    Future generations will sing of your gallantry.

    Cheers,
    Adam.

  5. Ben Andersen
    Member
    Posted 2 years ago #

    It would be nice if there was a way to merge stats together after this kind of problem occured. I have 4 days of stats on a new id before I found out how to continue using my old stats instance.

  6. adampetrie
    Member
    Posted 2 years ago #

    I'll second that.

    Merging the stats/subscribers would be ideal for me... but if nothing else I'm glad that everything is back to the way it was beforehand.

  7. rcarrollct
    Member
    Posted 2 years ago #

    Hey Andy i've encountered the same problem with my wordpress stats.. would you be able to help me out ?

  8. Ben Andersen
    Member
    Posted 2 years ago #

    rcarrollct: see my description of how to revert to the old stats data in this thread:

    http://wordpress.org/support/topic/jetpack-stats-lost

  9. rcarrollct
    Member
    Posted 2 years ago #

    Doesn't that net you with two sets of stats and two sets of subscribers?

  10. Ben Andersen
    Member
    Posted 2 years ago #

    It does, but when I did it I had the choice between 2 years or 4 days so the choice was easy. There is no way to merge them afaik. But you can see see who is subscribing and notify them that they have to subscribe again?

  11. keremerkan
    Member
    Posted 2 years ago #

    Do you know if WordPress.com ever replies our support requests? I faced the same situation, corrected my blog id on my site manually, removed the duplicate site and contacted WordPress support hoping they will update my blog id on their servers, waited one week without any reply, sent again, waited another week without any reply and I don' know what to do now.

  12. Ben Andersen
    Member
    Posted 2 years ago #

    They did reply to my support request but it took about a week. But I don't understand what they should do with your blogid? Are you not using your old id? Then everything should be fine?

  13. keremerkan
    Member
    Posted 2 years ago #

    Yes, I am currently using my old id, but that only works for stats. Jetpack uses the new id for everything else like subscribing to comments or post notifications. Also when I disconnect and reconnect the Jetpack, it reverts to the new ID and I need to manually update the ID in the database.

  14. Ben Andersen
    Member
    Posted 2 years ago #

    Aha, can you search your db and see if the new id can be found in other places and then replace it with the old? Use for instance the plug-in Search and replace. (http://bueltge.de/wp-suchen-und-ersetzen-de-plugin/114/)

  15. keremerkan
    Member
    Posted 2 years ago #

    Nope, dumped the database, searched the new id, but the id is defined only in one place and I had the old id there. Also disconnected and reconnected Jetpack to see if the issue was corrected and lost all stats again. The new id appeared in the options after reconnecting so I manually changed it again to the old id to restore the stats.

  16. Ben Andersen
    Member
    Posted 2 years ago #

    Hm, the new id must be somewhere else it shouldn't start using it. Sorry I can't help you more.

  17. keremerkan
    Member
    Posted 2 years ago #

    Yes, it is on the server side. Jetpack has associated my blog with the new id on WordPress side, that's why I am desperately trying to contact their support with no luck.

    Whatever I do, I can't fix this unless I get help from WordPress. Thank you for trying to help, it's much appreciated.

  18. Ben Andersen
    Member
    Posted 2 years ago #

    I know what kind of frustration this brings, hang in there! I got the reply from support_at_wordpress.com..

  19. keremerkan
    Member
    Posted 2 years ago #

    Well, sent the 3rd mail a few hours ago. I hope that they will reply this time.

  20. keremerkan
    Member
    Posted 2 years ago #

    Today, WordPress support replied and corrected my issue. My old blog id stays the same after deactivating and reactivating Jetpack connection. Yay!

  21. wolforion20
    Member
    Posted 2 years ago #

    I just had this same problem on my site. I created a local version of my site and everything was working fine until I accidentally disconnected jetpack from my live site. When I reconnected the stats were reset. I did change the IDs and got my old stats back, but now my subscribers aren't being notified of new posts.

    Is the best bet to try to contact wordpress.com support? Since I'm totally new at this, I don't know what to do first.

  22. Pioneer Valley Web Design
    Member
    Posted 2 years ago #

    @wolflorion this thread is quite old, also it is best to start your own thread.

  23. Nevma
    Member
    Posted 2 years ago #

    Also having the same problem. I have already contacted support by email but they have not responded yet. What is the best way to pursue the resolution?

  24. GARVYITE
    Member
    Posted 1 year ago #

    I have a similar issue I had to reinstall Jetpack and now i am seeing completely new stats in the dashboard, I see my old stats on the WordPress site and I would like to use my old stats I do not want to merge them just use the old stats is this possible anyone. I have read numerous threads with no solution.

  25. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    @GARVYITE - please start your own thread - in the jetpack specific sub-forum - the form is at the bottom of this page: http://wordpress.org/support/plugin/jetpack.

    This thread is very outdated so it's not a good place to get assistance. Further the forums track issues by topic, so by tacking onto an old thread, it hinders that process.

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