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[resolved] Jetpack site stats? (27 posts)

  1. fburnside
    Member
    Posted 2 years ago #

    What's up with Jetpack site stats?
    "We were unable to get your stats just now. Please try again."

    "Just now"!?!? We're talkin' DAYS here. Any resolution in sight?

  2. fburnside
    Member
    Posted 2 years ago #

    Never mind - they're back.

  3. rodtrent
    Member
    Posted 2 years ago #

    Just updated JetPack and now there is no stats page any longer.

  4. fburnside
    Member
    Posted 2 years ago #

    So what do we do for stats now - Google analytics? :-(

  5. rodtrent
    Member
    Posted 2 years ago #

    I use Google Analytics as a backup...but sure would be nice to still be able to access the quick stats in the WP Admin interface.

  6. Bradley Allen
    Member
    Posted 2 years ago #

    rodtrent, same here, I updated to v 1.2 this morning and now I can't see the stats widget on my dashboard, or view a stats page. On the Configure page, it says: "Visit Site Stats to see your stats." but the link to Site Stats keeps me on the Configure page. This is the link given:
    /wp-admin/admin.php?page=jetpack&configure=stats

  7. Rev. Voodoo
    Volunteer Moderator
    Posted 2 years ago #

    Have you guys checked to see if your install is good?
    My stats was acting up, but when I went to the jetpack options page, the plugin blew up.

    Basically, after the upgrade I had to deactivate/reactivate/reconnect the plugin twice.

    After that, everything is working properly

  8. rodtrent
    Member
    Posted 2 years ago #

    I've tried that multiple times. Still not working for me. However, one other site it works fine. So, I think it boils down to a plug-in incompatibility. Unfortunately, for me, the site cannot be messed with until the weekend when there's less traffic.

  9. fburnside
    Member
    Posted 2 years ago #

    Apparently there's a new Jetpack. I'm not sure how to get it, but they added some stuff and stats is still there. Maybe try removing it and then putting it back. Seems to work ok for me now. There's also some new things in it.

  10. rodtrent
    Member
    Posted 2 years ago #

    Its the new version that caused the issues.

  11. Tonglil
    Member
    Posted 2 years ago #

    I also have this issue. It has been around for over 2 weeks now.

  12. Nalates
    Member
    Posted 2 years ago #

    I too am having the problem.

  13. thegrumpymickey
    Member
    Posted 2 years ago #

    Did this ever get resolved? I am having the issue too and I am going nuts! I like to check my stats all the time!

  14. kringlevridern
    Member
    Posted 2 years ago #

    my stats doesnt work either...What happens?

  15. jcaynes
    Member
    Posted 2 years ago #

    Has anyone lost traffic since the stats update? My traffic went from 30 per day to 0 per day since the wordpress upgrade. Odd.

  16. jmike
    Member
    Posted 2 years ago #

    Stats pack just went down (around 11 AM PST) with this prompt - "We were unable to get your stats just now. Please try again."

    Anyone know what's going on?

    J. Mike

  17. sjlocke
    Member
    Posted 2 years ago #

    I am also getting that message.

  18. Keep2theCode
    Member
    Posted 2 years ago #

    Me too. It has to be some glitch with the stats database, because I didn't upgrade or install anything recently.

  19. Mattv111
    Member
    Posted 2 years ago #

    It's happening to me too

  20. kmessinger
    Volunteer Moderator
    Posted 2 years ago #

    Posting to an old resolved thread is like writting with invisible ink.

    Jetpack, a plugin from WordPress.com has nothing to do with WordPress.org or the wordpress software.

    You should be asking questions at wp.com.

    Also you may want to give it some time. A while back wp.com had some problem with stats and everything was cleared up within a couple of days.

    http://en.support.wordpress.com/contact/?jetpack=needs-service

  21. Keep2theCode
    Member
    Posted 2 years ago #

    Jetpack is a plugin for WP.org, and I already checked the other thread where they told someone that because their blog was WP.com that they had to come here for help.

    And around and around we go...

  22. Tim Moore
    Moderator
    Posted 2 years ago #

    Stats should be working once again. We had a technical glitch on our end that has now been fixed. Please check your Stats panel and let us know.

    Thanks,

    Tim

  23. Keep2theCode
    Member
    Posted 2 years ago #

    Working now at my blog, thanks. :-)

  24. fknandrew
    Member
    Posted 2 years ago #

    Having the same problem for days now. Still says "We were unable to get your stats just now. Please try again."

    http://www.askfukuoka.com

  25. MD_bowhunter
    Member
    Posted 2 years ago #

    Same here: "We were unable to get your stats just now. Please try again." Is there a solution on our end or is it a wordpress correction? Been down for almost 2 weeks!

  26. Sudo
    Member
    Posted 2 years ago #

    Still not working?
    I have installed Statrix as an interim solution to statistics but 3 years of historic data still stored but inaccessible through JetPack Site Stats.

  27. iagofraga
    Member
    Posted 2 years ago #

    Hi, I am really sorry for writing on an old topic but I still see no clear answer from the responses above. I would like to try to uninstall JetPack and maybe install the lite version. Does anyone know if uninstalling Jetpack also erases the visits information from the past (I would like to know this before trying anything)?

    Thanks!!

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